Forum Discussion

Wolf's avatar
Wolf
Freshman
7 years ago

Intermittent slow internet speeds, HIGH variations, occasionally unusable

I have opened a case with HughesNet and they promptly closed it with a "Everything is fine at the moment" canned message.  Called on lunch at work, got a person in India who read from a script, said ...
download
Intermittent
Performance
slow
Slow internet
  • Liz's avatar
    Liz
    7 years ago

    Hi Wolf,

     

    Thanks for posting and welcome to the community! I appreciate you running tests and providing many updates. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    Your patience and understanding are much appreciated.

     

Wolf's avatar
Wolf
Freshman

Update:  Still slow internet speeds.  After failed attempts at getting customer service, I have looked up providers in my area, and found DSL is now available at my location.

 

I have now ordered a DSL install next month, and am SEVERELY Dissattisfied with HughesNet on their customer support, and how this suddenly happened.  5 months of perfectly fine data, then suddenly ISDN is a better option?  This makes me sick and now looking at the contract in efforts to waive the cancel fee.

 

There is no way that HughesNet is living up to their contractual obligations at this point.  People, including myself, are having problems, and they just sweep it under the rug like it's no big deal.  When I pay a large sum of money a month, I expect service that equals the amount I am paying for, not a [REDACTED] pushed hard up my [CENSORED]

 

If this all didn't happen, if their customer support was good, I would still be a customer... But instead people are just dollar signs to them it seems.

Wolf's avatar
Wolf
Freshman
7 years ago

Liz At this point I am severely upset with this service.  I want to take my gun and shoot the satellite!  I am still getting crap for speed, as seen in this recent speed test:

 

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 1250 kbps or 1.2 Mbps
Download Speed Test Size:: 1.3 MB or 1280 kB or 1310720 bytes
Download Binary File Transfer Speed:: 156 kB/s
Tested At:: https://TestMy.net
Validation:: https://testmy.net/db/PCEiHYWqg
TiP Measurement Summary:: Min 0.3 Mbps | Middle Avg 1.63 Mbps | Max 3.16 Mbps | 162% Variance
TiP Data Points:: 2.2 Mbps, 1.81 Mbps, 1.6 Mbps, 1.44 Mbps, 0.95 Mbps, 0.42 Mbps, 0.3 Mbps, 0.45 Mbps, 0.99 Mbps, 1.35 Mbps, 1.6 Mbps, 1.85 Mbps, 1.9 Mbps, 2.32 Mbps, 2.68 Mbps, 2.53 Mbps, 2.61 Mbps, 2.87 Mbps, 3.16 Mbps
Client Stats:: https://testmy.net/compID/2229861827468
Test Time:: 2018-01-20 11:44:31 Local Time
Client Location::
Target:: Dallas, TX https://dallas3.testmy.net
Client Host:: https://testmy.net/hoststats/Unknown
Compare:: 690% faster than client avg, 94% slower than world index
1MB Download in 6.56 Seconds - 1GB Download in ~2 Hours - 22X faster than 56K
This test of exactly 1280 kB took 8.493 seconds to complete
User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!]

 

Still no-go, Customer support is no help.  They just say "You need to be home" but I can't be, because my internet is my calling (Wi-Fi cellular calling, to prevent further charges) and when the internet acts up, I have NO CALLING at my house.  I am too far out for any cell service.

 

Emailing doesn't work, it worked once, but ever since then I can't even access the form properly.  I get errors on my browsers, and emails lost.

 

I have turned to the forums, and got one "Well that sucks" response from another customer, and nothing else, no help, not even a tinge of hope.

 

Since your service was so bad, and customer support was so bad, I shopped again, and ordered DSL which is recently available in my area.  It wasn't available before, but now it is.  I am cancelling my service next month, timed with the DSL install.  I want out of this "Contract" as your service provided does not meet advertised expectations, and I am shafted when I try to get it fixed.  Getting charged a cancellation fee would just be a twist of the knife in this already deep wound.