Forum Discussion

Matt_Is_My_Name's avatar
Matt_Is_My_Name
Sophomore
9 years ago
Solved

Intermittent System Outage, Little help from customer support. All out of ideas!

(HT1100) For a few weeks now I have been periodically losing service, and it seems to be becoming more frequent as time goes on. At this point in time I am dropping connection about once every 15 mi...
Performance
  • Liz's avatar
    Liz
    9 years ago

     

    Hi Matt,

     

    Thank you again for your patience. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, May 1, 2017 between 8:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #103748888 if you need to reschedule. Please let us know how the site visit goes.

Liz's avatar
Liz
Moderator
9 years ago

Hi Matt,

 

Thank you so much for this wealth of information, this certainly helps. The state codes you're listing are the usual codes that come up to indicate the different stages when the system is coming back online. I've run diagnostics to see if I can see why the internet keeps going down and there is something I'd like to investigate further so I can determine the next step. I'll keep you posted once I have any news to share. 

 

Your cooperation, patience, and understanding are much appreciated.
 

Matt_Is_My_Name's avatar
Matt_Is_My_Name
Sophomore
9 years ago

Is there any news on this? Over the past couple of days a new symptom has popped up where the LAN light on the modem also goes out, and I cannot access the SCC at that time.

 

Thanks.