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Matt_Is_My_Name's avatar
Matt_Is_My_Name
Sophomore
8 years ago
Solved

Intermittent System Outage, Little help from customer support. All out of ideas!

(HT1100) For a few weeks now I have been periodically losing service, and it seems to be becoming more frequent as time goes on. At this point in time I am dropping connection about once every 15 mi...
Performance
  • Liz's avatar
    Liz
    8 years ago

     

    Hi Matt,

     

    Thank you again for your patience. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, May 1, 2017 between 8:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #103748888 if you need to reschedule. Please let us know how the site visit goes.

Matt_Is_My_Name's avatar
Matt_Is_My_Name
Sophomore
8 years ago

Reading what those codes say I didn't think they would be the answer to the big question, but I usually find it best to give all the information I got.

 

Thanks for the reply, I'll be checking back to see what you come up with!

Liz's avatar
Liz
Moderator
8 years ago

 

Hi Matt,

 

Thank you again for your patience. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, May 1, 2017 between 8:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #103748888 if you need to reschedule. Please let us know how the site visit goes.