Forum Discussion
Internet Stopped Working Saturday
Hi, On Saturday evening, October 7, I noticed my internet was not working. I can connect to my home network, but I cannot accesss the internet. The transmit and system lights on my modem are off....
Hi JoshT,
Welcome to the community and thank you for posting, you've come to the right place for help. I pulled up your account to investigate and address your concerns.
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Oct 11, 2017 between 2:00 PM - 5:00 PM. Call us at 866.347.3292 and reference case # 106731332 if you need to reschedule. Please let us know how the site visit goes.
Hi JoshT,
Welcome to the community and thank you for posting, you've come to the right place for help. I pulled up your account to investigate and address your concerns.
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Oct 11, 2017 between 2:00 PM - 5:00 PM. Call us at 866.347.3292 and reference case # 106731332 if you need to reschedule. Please let us know how the site visit goes.
Hi Liz,
Thank you for the quick response and for setting up the appointment. The technician came by today and corrected the issue, and now my service is restored.
Thank you for the quick response and for setting up the appointment. The technician came by today and corrected the issue, and now my service is restored.
