Forum Discussion

farmerhugh's avatar
farmerhugh
Junior
2 months ago

Internethelp

Can someone please tell me if huges internet is

 down.  We don’t seem to have it.  Or could someone please check. Our account.  I am handicapped and can’t go back and forth to check it.  Thanks

Performance

3 Replies

  • Remy's avatar
    Remy
    Moderator
    2 months ago

    farmerhugh,

     

    Thank you for reaching out! To our knowledge, there is no ongoing outage. Have you attempted to retrieve a state code through the System Control Center? To do so, on a device directly connected to the modem, please go to your web browser and go to http://systemcontrolcenter.com. Once the HughesNet page populates, please click on System Status at the top of the page and post what the System State code is here. It should be in a 0.0.0 format.

     

    Thanks,

    Remy

    • farmerhugh's avatar
      farmerhugh
      Junior
      2 months ago

      Thank you Remy.  It came back up.  Do you know of anyone who comes to the house for this problem that I could call.  It’s down more than up.

      • Remy's avatar
        Remy
        Moderator
        2 months ago

        farmerhugh,

         

        Are you able to access the System Control Center to obtain a state code? This would help us identify the issues you're experiencing, and figure out a proper solution.

         

        Thanks,

        Remy