Is the system currently down?

Good morning olympicfarmer,

Thanks for posting and providing all this information, it helps. I just ran diagnostics and despite the weather at your gateway being fine, I'm unable to communicate with your modem. Let's replace it and see if we can get you back online. I'm shipping you a complimentary modem, please expect it in a few days. Here are instructions on how to replace your modem.  You can use the box in which the new modem arrives to return the old one; there's a return label in the outer pouch.

I owe you a very big "Thank You"

The modem arrived today, so we are back up and running.  It set itself up automatically, and appears to be working just fine.

My wife sincerely appreciates having our connection back for Xmas.  I hope you enjoy a wondeful holiday.