Forum Discussion
Low download high upload
- 8 years ago
Don't need a rep to answer this, anymore. Just spoke to phone rep for the last time I'm going to try. Apparantly, hughesnet does not care if your internet drops to the point you can not browse at all after your paid allowance is exhausted. They have no interest in making adjustments, unless you can afford to pay for more data allowance. I have been with Hughesnet for a couple years, and have never been treated this way. Someone always took care of the issue before I upgraded to Gen5. Now, I have to find another internet service that actually cares when the customer has an issue. I have suggested Hughesnet to many people. I will, now, have to tell them exactly what is going on and will have them tell everyone they know.
To all you people whao have nothing better to do than hang out in Hughesnet tech support and criticise, make suggestions and get gold stars from the reps.....
DO NOT REPLY TO THIS.
When you say "throttled time", are you speaking of peak usage time, like in the evenings when there are a lot of people on, or throttled as in FAP, when you have run out of data? When the reps mentioned that the cause of the slow speeds was you being in FAP, were they checking your account to be sure of that or were they just surmising that your low speed could be caused by that?
And, as mentioned at the beginning of the test instructions posted by Corrosive, it would be a good idea to run the speed tests under an account you create at testmy.net so that you only have to post your results URL. It also helps to be able to look at all of the test results in one place instead of each result separately.
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