Forum Discussion

GerryS's avatar
GerryS
New Poster
5 years ago

Modem doesn't connect to internet

I can access the modem via IP (192.168.42.1), but not via systemcontrolcenter.com. No internet connection when connected (via WiFi or direct ethernet cable), and the "system" light on the front of the modem is not on. I've powered it off (unplugged for 10 minutes) and also used the "reboot" feature in the control panel. Anything else I should try before concluding the modem is shot? Is there any chance this is anything other than a modem failure?

  • Liz's avatar
    Liz
    5 years ago

    Hi GerryS,

     

    Thanks for posting and welcome to the community! I pulled up your account and am also unable to communicate with your modem, so let try replacing it first to see if that gets you back online. 

     

    Please expect a replacement modem soon. You can return your old modem in the box the replacement comes in; there will be a return shipping label in the outer pouch for your convenience.

     

    Let me know how the new modem works out for you.

     

    Thanks,
    Liz

     

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi DEBPOSTON, 

     

    Thanks for reaching out. I located your account and ran diagnostics on your site; I decided to send you a replacement modem as well. If you still have concerns after swapping modems, please start your own thread so we can troubleshoot there and keep this thread open for for the original poster, GerryS, in case he still has questions.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

    • DEBPOSTON's avatar
      DEBPOSTON
      Junior
      5 years ago

      I just wanted to thank you so much.  This is a big help to me. 

  • MarkJFine's avatar
    MarkJFine
    Professor
    5 years ago

    how about 192.168.0.1... x.x.42.1 is the wifi router subsection.

      • MarkJFine's avatar
        MarkJFine
        Professor
        5 years ago

        That's not good, but if you can't connect to 192.168.0.1, then how are you able to get access to the wifi menu on 192.168.42.1, since it has to go through it? Is 192.168.0.1 set as your gateway in your internet settings?