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ItsJustin
New Poster
5 months ago

Modem issue

Hello my Wi-Fi went out today it has been out for 5 hours the system, receive and transmit lights are not on tried turning router on and off can’t get it to work 
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ItsJustin
New Poster
5 months ago
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Checked the connections they are All tight and there is no obstructions around dish

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Damian
Moderator
5 months ago
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ItsJustin,

 

Thank you for letting me know this. Are you using your own router in conjunction with the Hughes supplied HT3000W modem or just our modem? -Damian 

    • Damian's avatar
      Damian
      Moderator
      5 months ago
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      ItsJustin,

       

      If you can one more time, unplug you modem directly from the power outlet for 30 to 60 seconds to allow the modem to fully reset. You will need to wait another full 2 minutes after plugging it back in. Please update me after that and we can explore other steps. Thank you for your patience while we troubleshoot this. -Damian

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        ItsJustin
        New Poster
        5 months ago
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        Did the reset still not working system receive and transmit lights are still not on 

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Hello my Wi-Fi went out today it has been out for 5 hours the system, receive and transmit lights are not on tried turning router on and off can’t get it to work 

","kudosSumWeight":0,"postTime":"2024-11-12T19:58:28.137-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:143130_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1070},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:143130":{"__typename":"Conversation","id":"conversation:143130","solved":false,"topic":{"__ref":"ForumTopicMessage:message:143130"},"lastPostingActivityTime":"2024-11-13T20:41:34.982-05:00","lastPostTime":"2024-11-13T20:41:34.982-05:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:143130":{"__typename":"ModerationData","id":"moderation_data:143130","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:143130_1":{"__typename":"Revision","id":"revision:143130_1","lastEditTime":"2024-11-12T19:58:28.137-05:00"},"ForumReplyMessage:message:143142":{"__typename":"ForumReplyMessage","id":"message:143142","conversation":{"__ref":"Conversation:conversation:143130"},"author":{"__ref":"User:user:76644"},"revisionNum":1,"uid":143142,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Modem issue","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:143142"},"parent":{"__ref":"ForumReplyMessage:message:143140"},"body":"

ItsJustin,

\n

 

\n

Thank you for letting me know this. Are you using your own router in conjunction with the Hughes supplied HT3000W modem or just our modem? -Damian 

","body@stringLength":"191","rawBody":"

ItsJustin,

\n

 

\n

Thank you for letting me know this. Are you using your own router in conjunction with the Hughes supplied HT3000W modem or just our modem? -Damian 

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Checked the connections they are All tight and there is no obstructions around dish

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Checked the connections they are All tight and there is no obstructions around dish

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It is the Hughes ht3000w

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It is the Hughes ht3000w

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ItsJustin,

\n

 

\n

If you can one more time, unplug you modem directly from the power outlet for 30 to 60 seconds to allow the modem to fully reset. You will need to wait another full 2 minutes after plugging it back in. Please update me after that and we can explore other steps. Thank you for your patience while we troubleshoot this. -Damian

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,

\n

 

\n

If you can one more time, unplug you modem directly from the power outlet for 30 to 60 seconds to allow the modem to fully reset. You will need to wait another full 2 minutes after plugging it back in. Please update me after that and we can explore other steps. Thank you for your patience while we troubleshoot this. -Damian

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:143145_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:143146":{"__typename":"ModerationData","id":"moderation_data:143146","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:143146":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:150911"},"id":"message:143146","revisionNum":1,"uid":143146,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:143145"},"conversation":{"__ref":"Conversation:conversation:143130"},"subject":"Re: Modem issue","moderationData":{"__ref":"ModerationData:moderation_data:143146"},"body":"

Did the reset still not working system receive and transmit lights are still not on 

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Did the reset still not working system receive and transmit lights are still not on 

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