Forum Discussion
Modem issue
Hello my Wi-Fi went out today it has been out for 5 hours the system, receive and transmit lights are not on tried turning router on and off can’t get it to work
Checked the connections they are All tight and there is no obstructions around dish
ItsJustin,
Thank you for letting me know this. Are you using your own router in conjunction with the Hughes supplied HT3000W modem or just our modem? -Damian
It is the Hughes ht3000w
If you can one more time, unplug you modem directly from the power outlet for 30 to 60 seconds to allow the modem to fully reset. You will need to wait another full 2 minutes after plugging it back in. Please update me after that and we can explore other steps. Thank you for your patience while we troubleshoot this. -Damian
Did the reset still not working system receive and transmit lights are still not on
