Forum Discussion

Cowgirl4life76's avatar
Cowgirl4life76
Freshman
4 years ago

Modem still not working

So they sent me a replacement modem and it is still doing the same thing. I plug it in and the power light comes on, then the bottom 4 lights come on for a few seconds, then the bottom 4 lights go of...
connection
internet
modem
Router
  • Cowgirl4life76's avatar
    Cowgirl4life76
    4 years ago

    I was meaning the nightmare of explaining what is going on and no one understanding on the phone my explanation that the router/modem is getting no signal at all. No one could understand what I was trying to say to them I truely appreciate them sending a tech, he changed the transmitter and it is still not getting any signal. He is trying another new modem/router. Still not getting a signal. He has tried 3 different routers and each one has done something different. He just keeps plugging away trying other things now. Ok, so the transmitter was bad was why the modem was getting no signal, and then once the transmitter was changed it wasn't getting a signal due to the dish had moved slightly. So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter! Thank you hughesnet for finally getting my internet back up and running after a month without!

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

Sounds like the modem is not the issue. 

  • Cowgirl4life76's avatar
    Cowgirl4life76
    Freshman
    4 years ago

    Apparently, but no one has been able to tell me what the lights going through this process means! They just want to have someone come out and charge me $95

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      Yes, there's a fee for sending a tech out; it's not free.  I have no clue what else could be causing the issue -- I hope someone else here might have some ideas so you can troubleshoot the system.  

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Hi Cowgirl4life76,

       

      Thanks for reaching out again and providing an update. We have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your complimentary dispatch is currently scheduled for our earliest available slot: Thursday, Feb 18, 2021 between 11:00 AM-02:00 PM.

       

      The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

       

      Thanks,

      Liz

      • Cowgirl4life76's avatar
        Cowgirl4life76
        Freshman
        4 years ago

        Thank you so much! It is definitely frustrating