Forum Discussion

Cowgirl4life76

Freshman

5 years ago

Solved

Modem still not working

Distinguished Professor IV

5 years ago

Hopefully if others encounter similar issues and frustrations they will come here, post a well-mannered post , and will keep in mind the golden rule: "Do unto others as you would have them do unto you."

The "nightmare with their service" includes them being kind and understanding and sending you a tech for free, saving you $95. They didn't have to do that.

gokartergo24 , you're an installer -- what else could be causing the OP's issues? Could it be her computer, software, hardware, etc.?

Cowgirl4life76

Freshman

5 years ago

I was meaning the nightmare of explaining what is going on and no one understanding on the phone my explanation that the router/modem is getting no signal at all. No one could understand what I was trying to say to them I truely appreciate them sending a tech, he changed the transmitter and it is still not getting any signal. He is trying another new modem/router. Still not getting a signal. He has tried 3 different routers and each one has done something different. He just keeps plugging away trying other things now. Ok, so the transmitter was bad was why the modem was getting no signal, and then once the transmitter was changed it wasn't getting a signal due to the dish had moved slightly. So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter! Thank you hughesnet for finally getting my internet back up and running after a month without!

Liz
Moderator
5 years ago
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Hi Cowgirl4life76,

Thank you for the updates, it's rare we get a play-by-play during the site visit! :D I'm sorry for the troubles you encountered trying to get help, I'm glad you found your way to the community. We're always here to assist, so please don't hesitate to reach out again if you have other concerns.

-Liz
GabeU
Distinguished Professor IV
5 years ago
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Cowgirl4life76 wrote:
So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter!
That was the cause in your instance. A cycling modem can be caused by a few different things.

I'm just glad they were able to get it fixed and get you back up and running. :)

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So they sent me a replacement modem and it is still doing the same thing. I plug it in and the power light comes on, then the bottom 4 lights come on for a few seconds, then the bottom 4 lights go off and the power light stays on for about 30 seconds then all lights go off and it starts that process all over. There is no connection at all! The modem/router just keeps cycling through the lights. I have checked all visual cables and connections and nothing is chewed or disrupted. I have not had internet for about a month now. This is ridiculous, and I am not planning on paying $95 to have them come fix the problem. I would rather cancel my service!

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Hopefully if others encounter similar issues and frustrations they will come here, post a well-mannered post , and will keep in mind the golden rule: \"Do unto others as you would have them do unto you.\"

The \"nightmare with their service\" includes them being kind and understanding and sending you a tech for free, saving you $95. They didn't have to do that.

gokartergo24 , you're an installer -- what else could be causing the OP's issues? Could it be her computer, software, hardware, etc.?

","body@stringLength":"769","rawBody":"

The \"nightmare with their service\" includes them being kind and understanding and sending you a tech for free, saving you $95. They didn't have to do that.

, you're an installer -- what else could be causing the OP's issues? Could it be her computer, software, hardware, etc.?

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Modem still not working","moderationData":{"__ref":"ModerationData:moderation_data:132079"},"body":"

Hi Cowgirl4life76,

\n\n

Thank you for the updates, it's rare we get a play-by-play during the site visit! :D I'm sorry for the troubles you encountered trying to get help, I'm glad you found your way to the community. We're always here to assist, so please don't hesitate to reach out again if you have other concerns.

\n\n

-Liz

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"postTime":"2021-02-16T12:00:13.111-05:00","lastPublishTime":"2021-02-16T12:00:13.111-05:00","metrics":{"__typename":"MessageMetrics","views":6020},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:131996/message:132079","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"376","rawBody":"

Hi Cowgirl4life76,

\n\n

-Liz

Cowgirl4life76 wrote:
So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter!

That was the cause in your instance. A cycling modem can be caused by a few different things.

I'm just glad they were able to get it fixed and get you back up and running. :)

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":1,"postTime":"2021-02-16T12:21:29.351-05:00","lastPublishTime":"2021-02-16T12:21:29.351-05:00","metrics":{"__typename":"MessageMetrics","views":6010},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:131996/message:132081","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"609","rawBody":"

wrote:
So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter!

That was the cause in your instance. A cycling modem can be caused by a few different things.

I'm just glad they were able to get it fixed and get you back up and running. :)

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