So they sent me a replacement modem and it is still doing the same thing. I plug it in and the power light comes on, then the bottom 4 lights come on for a few seconds, then the bottom 4 lights go of...
Ok, finally got Testmy.net figured out except for one issue, combined testing with max data set.
You see the tabs to the right of 'optional'? Both will set the 'minimum' data size but won't affect the maximum so it still tests anything it wants and of course, if it tests something reasonable the first time and runs quickly it will rerun with more data the next time so it is very important that I remember to click nfw. I'm following your instructions but unless I test upload and download separately I have no control over the maximum data used.
Hughes Level 4 called today (1/11/19) and when she had me run the upload test it was 33Kbps up and 21.3 down. Unplug the modem, bypass the router, long periods of silence and 'still buffering' for 25 minutes until it finally steamed without buffering but I haven't a clue what she did and I got the idea that she had a quota on either words or characters used, kink of like Twitter. I appreciated what ever she did but as she trying to get off the phone I asked if 2215 ms ping rate wasn't a touch long. She said she didn't know, 'bye'. I've never asked any tech about that before so I don't know if only certain techs are familiar with ping rates. I let it go and won't complain unless it becomes a consistant issue. What is your average ping rate? I don't know if testmy.net arbitrarily picks Dallas to ping but that's what this is testing. I understand that a high ping rate will affect the loading of a page which is what I'm running into. Slow to connect, handshake, etc. but once loaded it streams with litte buffering now. She must have done something, 1.5 Mbps up - 25Mbps down. Just so it stays. Thanks for the info.
Oh, you're right, I wasn't able to see that your note about being out of data was addressed to someone else. I've yet to figure out this board.
Hopefully if others encounter similar issues and frustrations they will come here, post a well-mannered post , and will keep in mind the golden rule: "Do unto others as you would have them do unto you."
The "nightmare with their service" includes them being kind and understanding and sending you a tech for free, saving you $95. They didn't have to do that.
gokartergo24 , you're an installer -- what else could be causing the OP's issues? Could it be her computer, software, hardware, etc.?
I was meaning the nightmare of explaining what is going on and no one understanding on the phone my explanation that the router/modem is getting no signal at all. No one could understand what I was trying to say to them I truely appreciate them sending a tech, he changed the transmitter and it is still not getting any signal. He is trying another new modem/router. Still not getting a signal. He has tried 3 different routers and each one has done something different. He just keeps plugging away trying other things now. Ok, so the transmitter was bad was why the modem was getting no signal, and then once the transmitter was changed it wasn't getting a signal due to the dish had moved slightly. So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter! Thank you hughesnet for finally getting my internet back up and running after a month without!
Thank you for the updates, it's rare we get a play-by-play during the site visit! :D I'm sorry for the troubles you encountered trying to get help, I'm glad you found your way to the community. We're always here to assist, so please don't hesitate to reach out again if you have other concerns.
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still not working","id":"message:131996","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:122998"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:131996"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:131996"},"body@stripHtml({\"truncateLength\":200})":" So they sent me a replacement modem and it is still doing the same thing. I plug it in and the power light comes on, then the bottom 4 lights come on for a few seconds, then the bottom 4 lights go of...","body@stringLength":"661","rawBody":"
So they sent me a replacement modem and it is still doing the same thing. I plug it in and the power light comes on, then the bottom 4 lights come on for a few seconds, then the bottom 4 lights go off and the power light stays on for about 30 seconds then all lights go off and it starts that process all over. There is no connection at all! The modem/router just keeps cycling through the lights. I have checked all visual cables and connections and nothing is chewed or disrupted. I have not had internet for about a month now. This is ridiculous, and I am not planning on paying $95 to have them come fix the problem. I would rather cancel my service!
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I was meaning the nightmare of explaining what is going on and no one understanding on the phone my explanation that the router/modem is getting no signal at all. No one could understand what I was trying to say to them I truely appreciate them sending a tech, he changed the transmitter and it is still not getting any signal. He is trying another new modem/router. Still not getting a signal. He has tried 3 different routers and each one has done something different. He just keeps plugging away trying other things now. Ok, so the transmitter was bad was why the modem was getting no signal, and then once the transmitter was changed it wasn't getting a signal due to the dish had moved slightly. So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter! Thank you hughesnet for finally getting my internet back up and running after a month without!
I was meaning the nightmare of explaining what is going on and no one understanding on the phone my explanation that the router/modem is getting no signal at all. No one could understand what I was trying to say to them I truely appreciate them sending a tech, he changed the transmitter and it is still not getting any signal. He is trying another new modem/router. Still not getting a signal. He has tried 3 different routers and each one has done something different. He just keeps plugging away trying other things now. Ok, so the transmitter was bad was why the modem was getting no signal, and then once the transmitter was changed it wasn't getting a signal due to the dish had moved slightly. So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter! Thank you hughesnet for finally getting my internet back up and running after a month without!
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Hopefully if others encounter similar issues and frustrations they will come here, post a well-mannered post , and will keep in mind the golden rule: \"Do unto others as you would have them do unto you.\"
The \"nightmare with their service\" includes them being kind and understanding and sending you a tech for free, saving you $95. They didn't have to do that.
gokartergo24 , you're an installer -- what else could be causing the OP's issues? Could it be her computer, software, hardware, etc.?
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Hopefully if others encounter similar issues and frustrations they will come here, post a well-mannered post , and will keep in mind the golden rule: \"Do unto others as you would have them do unto you.\"
The \"nightmare with their service\" includes them being kind and understanding and sending you a tech for free, saving you $95. They didn't have to do that.
, you're an installer -- what else could be causing the OP's issues? Could it be her computer, software, hardware, etc.?
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Modem still not working","moderationData":{"__ref":"ModerationData:moderation_data:132079"},"body":"
Hi Cowgirl4life76,
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Thank you for the updates, it's rare we get a play-by-play during the site visit! :D I'm sorry for the troubles you encountered trying to get help, I'm glad you found your way to the community. We're always here to assist, so please don't hesitate to reach out again if you have other concerns.
Thank you for the updates, it's rare we get a play-by-play during the site visit! :D I'm sorry for the troubles you encountered trying to get help, I'm glad you found your way to the community. We're always here to assist, so please don't hesitate to reach out again if you have other concerns.
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\n\n
-Liz
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So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter!
That was the cause in your instance. A cycling modem can be caused by a few different things.
I'm just glad they were able to get it fixed and get you back up and running. :)
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