Forum Discussion

Cowgirl4life76's avatar
Cowgirl4life76
Freshman
4 years ago

Modem still not working

So they sent me a replacement modem and it is still doing the same thing. I plug it in and the power light comes on, then the bottom 4 lights come on for a few seconds, then the bottom 4 lights go of...
connection
internet
modem
Router
  • Cowgirl4life76's avatar
    Cowgirl4life76
    4 years ago

    I was meaning the nightmare of explaining what is going on and no one understanding on the phone my explanation that the router/modem is getting no signal at all. No one could understand what I was trying to say to them I truely appreciate them sending a tech, he changed the transmitter and it is still not getting any signal. He is trying another new modem/router. Still not getting a signal. He has tried 3 different routers and each one has done something different. He just keeps plugging away trying other things now. Ok, so the transmitter was bad was why the modem was getting no signal, and then once the transmitter was changed it wasn't getting a signal due to the dish had moved slightly. So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter! Thank you hughesnet for finally getting my internet back up and running after a month without!

maratsade's avatar
maratsade
Distinguished Professor IV

Hopefully if others encounter similar issues and frustrations they will come here, post a well-mannered post , and will keep in mind the golden rule: "Do unto others as you would have them do unto you." 

 

The "nightmare with their service" includes them being kind and understanding and sending you a tech for free, saving you $95. They didn't have to do that. 

 

gokartergo24 , you're an installer -- what else could be causing the OP's issues? Could it be her computer, software, hardware, etc.?

Cowgirl4life76's avatar
Cowgirl4life76
Freshman
4 years ago

I was meaning the nightmare of explaining what is going on and no one understanding on the phone my explanation that the router/modem is getting no signal at all. No one could understand what I was trying to say to them I truely appreciate them sending a tech, he changed the transmitter and it is still not getting any signal. He is trying another new modem/router. Still not getting a signal. He has tried 3 different routers and each one has done something different. He just keeps plugging away trying other things now. Ok, so the transmitter was bad was why the modem was getting no signal, and then once the transmitter was changed it wasn't getting a signal due to the dish had moved slightly. So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter! Thank you hughesnet for finally getting my internet back up and running after a month without!

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Hi Cowgirl4life76,

     

    Thank you for the updates, it's rare we get a play-by-play during the site visit! :D I'm sorry for the troubles you encountered trying to get help, I'm glad you found your way to the community. We're always here to assist, so please don't hesitate to reach out again if you have other concerns.

     

    -Liz

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 years ago
    Cowgirl4life76 wrote:

    So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter!  

    That was the cause in your instance.  A cycling modem can be caused by a few different things.  

     

    I'm just glad they were able to get it fixed and get you back up and running.  :)