Forum Discussion

ColinH's avatar
ColinH
Freshman
8 years ago
Solved

more Gen5 misery in NorCal

I've had Gen5 service for a few months in ZIP 95959 and download speeds have been glacial, ranging from below 1, often in low single digits, to the very rare 14. Never close to 25. Streaming isn't re...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Hi Colin,

     

    Thanks for your patience. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

timtraynor's avatar
timtraynor
Freshman
8 years ago

New customer since October. Same situation here in the 93541 area of the eastern Sierras. I had to use my Verizon hotspot to reply to this post. Currently testing speed at 354k. Never gets much better. Service (lack of) is  not useable. What is going on Hughesnet? Sub 1k is a far cry from 25 !!!!

 

ColinH's avatar
ColinH
Freshman
8 years ago
No response from Tech Support here or on Twitter.
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    ColinH wrote:
    No response from Tech Support here or on Twitter.

    That's most likely due to Beam 55 having known issues that are being worked on.  There's really nothing they can do at this time, speed wise.  I'll tag the reps though as they may be able to do something for you in other ways. 

     

    Liz  Amanda

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi Colin,

     

    Thanks for your patience. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    • ColinH's avatar
      ColinH
      Freshman
      8 years ago

      Tech came out today and pointed our dish to a different satellite. Speeds now approaching 27 Mbps!! So much better. Thanks Liz for helping. 

       

      Tech said he does this all day long in my area.

       

       

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Glad to hear it Colin! Thank you for letting us know you're getting good speeds now. Please don't hesitate to drop by the community if you have other concerns.