Forum Discussion
More Slow 5 Gen download speeds
Can you post a few speed test results? Normally, it's asked that people perform tests at testmy.net, but recently it's been having difficulties, so the reps are open to tests from other sites, like Hughes' own speed test and Speedtest.net, and others. In addition to the aforementioned testmy.net, I would stay away from fast.com, as its speed test results can be affected by the Video Data Saver, as well as the test using a lot of data when the Video Data Saver is turned off.
When you run your speed tests, if you have the abilitiy it would be best to run them with a device that is directly connected to the HughesNet modem with LAN cable rather than via WiFi. It would also be best to disable the WiFi in the HT2000W modem while running the speed tests so that nothing else is sapping any bandwidth at the same time. If you are unaware of how to disable the WiFi in the HT2000W, please see section 6 of the following PDF... http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf
Hi Daryl,
I'm glad you found the community, thank you for posting. I pulled up your account and found advanced support's case. They wanted to dispatch a tech to your site to address your concerns, so I've gone ahead and done that for you. Your dispatch is currently scheduled for our earliest available slot: Thursday, Feb 22, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109711173 if you need to reschedule. Please let us know how the site visit goes.
Well, the site visit went well, the tech told he was getting 18MB/s download speeds after he adjusted the beam angle.
I ran a speed test of my own and these results are the worst I've seen yet........take a look below.
Shared Test Details::::.. Download Speed Test Result Details ..:::Download Connection Speed:: 3474 kbps or 3.5 MbpsDownload Speed Test Size:: 3.9 MB or 3968 kB or 4063232 bytesDownload Binary File Transfer Speed:: 434 kB/sTested At:: https://TestMy.netValidation:: https://testmy.net/db/EfPsZ3XVjTiP Measurement Summary:: Min 1.3 Mbps | Middle Avg 7.42 Mbps | Max 15.35 Mbps | 169% VarianceTiP Data Points:: 2.34 Mbps, 1.3 Mbps, 1.66 Mbps, 3.07 Mbps, 4.06 Mbps, 5.85 Mbps, 5.79 Mbps, 5.36 Mbps, 5.53 Mbps, 5.95 Mbps, 7.05 Mbps, 9.45 Mbps, 10.81 Mbps, 11.96 Mbps, 15.35 Mbps, 13.86 Mbps, 15.2 Mbps, 3.86 Mbps, 2.1 MbpsClient Stats:: https://testmy.net/compID/618555697054Test Time:: 2018-02-22 21:23:22 Local TimeClient Location:: US https://testmy.net/country/usTarget:: Dallas, TX https://dallas5.testmy.netClient Host:: Hughes Network Systems https://testmy.net/hoststats/hughes_network_systeCompare:: 61% slower than client avg, 62% slower than host avg, 85% slower than country avg, 81% slower than world index1MB Download in 2.36 Seconds - 1GB Download in ~40 Minutes - 62X faster than 56KThis test of exactly 3968 kB took 9.386 seconds to completeUser Agent:: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!]- Daryl sent this with an email share form on TestMy.net.Is this abuse? Research the senders IP at https://testmy.net/iptools/67.45.112.140 - Please report abuse to their providers abuse@ address and admin@testmy.net. TestMy.net respects your privacy and will block addresses on request. Simply use the following link: https://testmy.net/?unsub=true&iD=X&uName=noreply@testmy.net to automatically be removed from any future emails from the TMN system.Good morning Daryl,
Thank you for the update. Overall, have you noticed an improvement in your browsing experience after the site visit?
- No, web pages take much longer to open.
Good morning Daryl,
Thanks for the clarification. Do you have a testmy.net account? It would be best to create an account there so we can pull up your testmy.net results URL and view any past speed tests and others as engineering needs it. For the most accurate tests, please run them while directly connected to the HughesNet modem. This eliminates any wifi issues (for example, your diagnostics show that you may not be getting the best wifi coverage on your network).
After running three speed tests, post your test results link here in your thread.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable
-use the 25MB size download test file
-space each test at least 5 minutes apart
-post your results URL, it may look something like http://testmy.net/quickstats/C0RR0SIVE
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
Your cooperation, patience, and understanding are much appreciated.
Liz,
I connected a laptop to the modem via CAT5 cable, created an account on testmy.net, ran a few test with the 25 MB file. Below is the link.
https://testmy.net/db/2Gq9R53I8
Thanks Daryl. I'm escalating to see if engineering can see if there's anything going on in particular with your site. Otherwise we'll have to just troubleshoot on one device and various websites. We'll post back once there's news to share.
Your cooperation, patience, and understanding are much appreciated.
https://testmy.net/db/XkHbpJgc5
Here's another set of speed tests. I guess they look pretty good. But we've tried to stream a one hour show Friday night and it played great for the first 30 minutes, then it started buffering every minute and after 10 minutes it just quit and never would start again. I even had the data saver turned off.
Also I had some trouble getting the speed test to run, twice when I started it I got error messages that said connection lost. Maybe thats what was going on Friday night when I was streaming a show. Maybe I'm just having some sort of connection interruptions. By the way, all the storms had passed through earlier Friday, so I don't think it was that. And this morning is a bright sunny day.
This is normal operation from HughesNet. It is so slow and then they start making you do tricks with YOUR equipment like it is your fault that you have slow internet. Buffering is normal for Hughesnet. I am telling everyone I know that Hughes.Net is SLOW. Maybe they won't sign the contract.
Though I'm sure Liz will be able to tell for sure, weather at your gateway can affect your service in the same way as weather at your own location. I don't know where your gateway is, but over the last couple of days there has been some pretty nasty weather in both the Northwest and Southwest to South, which is where a lot of the gateways are located. Again, I don't know that this is what caused your connection issue, but it's possible. Again, though, either way, Liz is working with engineering to find out if there is something going on with your site. :)
Good morning Daryl,
Thank you for your patience while we investigate. I've pinged the engineers for an update regarding your concerns. I wanted to see if this planned upgrade for your gateway would help. How are your speeds lately?
Good morning Daryl,
Engineering completed an update on your gateway two nights ago. Please monitor your system performance and let us know how it goes.
Looking forward to hearing back.
- Thanks for the update Liz. I actually got a call from an engineer tonight and he ran some diagnostics and he thinks I have a bad radio. They're sending a tech out this week.
Daryl Good morning Daryl,
Thank you for your update. Looking forward to hearing how the site visit goes.
- Hi Liz,
Tech came today, I lost 2 hours of work for him to come in and run speed tests for an hour and then tell me everything is working fine.
So I just tried to watch a show with my firestick, it played about 5 minutes and quit.....
I don't know how much longer I can remain patient.
Daryl Good morning Daryl,
Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
Hi Daryl,
I ran new diagnostics on your site and I'm not seeing anything lately that would cause concern. I'm currently discussing your case with engineering. To recap, you're experiencing buffering videos via Amazon Firestick, regardless of the VDS status, and all webpages load slowly, is that correct?
- Liz,
That is correct. I think it was better before the beam change, I did experience buffering on the firestick, but not to the point where it would lose the connection. Good morning Daryl,
Thank you for the confirmation and the additional bit of info, I've relayed this to engineering. I'll post back once I have any updates to share.
Your cooperation, patience, and understanding are much appreciated.
- Thanks for the update Liz.
Good morning Daryl,
Engineering got back to me and said they're planning on a capacity expansion on your beam. No mention of when, but the engineer will update me after the expansion is complete. I'll keep you informed.
