Forum Discussion

sharleen's avatar
sharleen
Freshman
6 years ago

Moving but want to keep my current internet service

I moving down the street and want to take my current internet with me. Is there a fee or is there no charge for moving my internet service?
Relocation
  • Jay's avatar
    Jay
    6 years ago

    sharleen and maratsade,

     

    Thank you for your patience! I was able to get clarification on the concerns that you have raised. 
     

    • When you move with your Gen5 service, there is a 12-month commitment with no additional $299 fee.
    • When you move with Gen4 service, you are required to upgrade to Gen5 and begin a new 24-month commitment.


    I hope this clarifies the issue. We’ll make sure the online information is updated accordingly.

    -Jay

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    According to Hughesnet's legal site ( https://legal.hughesnet.com/RelocationProgram.cfm), there are two options for relocating the service: one is free but requires a new 12-month commitment that begins on the date the service is installed at the new place, and the other one costs $299 and does not require a new commitment. 

     

    Edit:  According to the information on the main site (see https://www.hughesnet.com/moving) if you move, a new 2 year commitment starts. 

     

    I hope a Hughesnet mod clarifies this. 

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

    • Jay's avatar
      Jay
      Moderator
      6 years ago

      sharleen and maratsade, 

       

      I want to let you two know what I am working to get clarification on this issue. Thank you for bringing this to our attention!

       

      -Jay

      • Jay's avatar
        Jay
        Moderator
        6 years ago

        sharleen and maratsade,

         

        Thank you for your patience! I was able to get clarification on the concerns that you have raised. 
         

        • When you move with your Gen5 service, there is a 12-month commitment with no additional $299 fee.
        • When you move with Gen4 service, you are required to upgrade to Gen5 and begin a new 24-month commitment.


        I hope this clarifies the issue. We’ll make sure the online information is updated accordingly.

        -Jay