Forum Discussion

hmccaulla's avatar
hmccaulla
Freshman
6 years ago

My computer is not seeing the wifi from Hug2 or 5

I have a HP PavilionP6530F, Wireless Lan 802.11b/g/n windows 10 version 1903 computer that is not identifying the Wifi **bleep** up the wifi signal but this computer. And of course, this is my main computer. Can anyone help?

  • GabeU's avatar
    GabeU
    6 years ago

    hmccaulla  

     

    A new WiFi card can be installed in a desktop computer fairly easily, as it goes in a PCI Express slot, but if the signal from the modem/router isn't good enough at the computer's location, a new WiFi card probably wouldn't help.  The WiFi cards themselves aren't all that expensive.  

     

    I would first check your WiFi signal strength at the location of the deskop.  You can use the HughesNet Mobile app, which works on your phone, and which has a "WiFi Gauge", or any other mobile app that you like that can test WiFi signal strength.  It's possible that it's a range issue, and a new WiFi card may not actually do the trick if this is the case.  

     

    If it is a range issue, HughesNet does have a WiFi Booster that works with the HT2000W modem, or you can even use a 3rd party WiFi router that gives better WiFi range than the HT2000W's. 

     

    Sometimes the makeup of a house can affect a signal where you wouldn't normally think it would, so it would definitely be a good idea to test that WiFi signal strength at the location of your desktop.

     

    Edit:  Sorry, I should have given the link to the HughesNet Mobile App.  Android and Apple.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    Liz 

     

    Another example of abritrary bleeping...

     

    ---------------------------------------------------------------------------------

     

    hmccaulla 

     

    Because the system messed up and bleeped part of your post (it's a known issue they're working on), it's a little hard to decipher what's wrong.  Is the problem that it won't connect via the 5Ghz radio, or no WiFi at all?  If it's the 5Ghz WiFi, it may be that your particular network card doesn't support it, as some b/g/n cards can't connect to the 5Ghz band.  If it's WiFi in general, please let us know.  

     

    I hope this reply posts without issue.  But, just in case it bleeps some of it, I've taken a snapshot of what I wrong so that I can subsequently edit the post and include the picture.

    • hmccaulla's avatar
      hmccaulla
      Freshman
      6 years ago

      As indicated in the subject line, the computer is not identiying the wifi signal at all from the hughes router. It shows no signal other than my existing company. I did disconnect the current connection and tried to see if my computer would pick it up and nothing. 

      Herb

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        6 years ago

        Liz 

         

        The bleeping again.  SMH.  It's getting hard to be able to help someone because of this.  

         

        -------------------------------------------------------------

         

        hmccaulla 

         

        Let me try this again, and I'll include a picture this time...

         

        With a device that can be connected to the HughesNet modem via LAN cable, please ensure that the WiFi radios are enabled.  To do so, with that LAN cable connected device, go here and enter admin as the password.  Then, on the Home page, ensure that both SSID Enable and SSID Broadcast are checked for the 2.4Ghz and 5Ghz radios.  If they are not, please check both boxes for the 2.4Ghz radio, then click Save Settings.  Then do the same for the 5Ghz radio.  

         

        Then click on Advanced Setup and Wireless.  On that page, ensure that both the 2.4Ghz and 5Ghz **bleep**.  If they aren't, please check them, then click Save Settings.  Then exit the page and try connecting with your WiFi computer again.  

         

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Hi Herb,

     

      Welcome to the community and thank you for posting. I'd troubleshoot the wifi adapter on that desktop, looking at your site now, I see there are other devices connected to both your 2.4 GHz and 5 GHz networks.

     

    2.4 GHz

    DESKTOP-3US8PE9

     

    5 GHz

    Herberts-iPad

    Galaxy-S70

    kindle-0cc61587a