Forum Discussion
My modem has no system receiver transmit lights.
I made a phone call the other day but I wasn’t home to help the tech get through the steps. But I’ve tried everything from rebooting and checking all the connections. No change. I can’t get through ...
Good morning Todd,
Thank you for this update. I'm sending a complimentary tech to get you back online. Your dispatch is currently scheduled for our earliest available slot: Friday, Apr 15, 2022 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Thanks,
Liz
Hi Liz.
Charles came over and found underground wire was damaged. That fixed the problem. Thank you for your help. Charles was outstanding tech. I appreciate everyone’s insight. I’ll be mailing the modem back asap.
Todd
Good morning Todd,
Thank you for this update. I'm sending a complimentary tech to get you back online. Your dispatch is currently scheduled for our earliest available slot: Friday, Apr 15, 2022 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Thanks,
Liz
Hi Liz.
Charles came over and found underground wire was damaged. That fixed the problem. Thank you for your help. Charles was outstanding tech. I appreciate everyone’s insight. I’ll be mailing the modem back asap.
Todd
That's excellent news, Todd!
Good morning Todd,
Aha! Thank you so much for updating us with what happened. So glad that Charles found that and addressed that for you to get back online. We're happy to have helped. Please don't hesitate to visit the community again if you have other concerns.
Thanks,
Liz
