Hello Adamsfamily,
Thank you for reaching out. Your best option is to please call 800.347.3272 for support. This community is geared towards our residential customers; the moderators have limited capabilities with business (SME) accounts. We appreciate your understanding.
-Liz
Have you tried power cycling your modem? That's unplugging it at the wall outlet or power pack, waiting for at least 30 seconds, then plugging it back in. Then wait for at least five minutes before trying any online activity.
If you have and it's still not working, and if you're able to get to this modem page with a LAN cable connected device...
1. What do you see listed for a State Code near the top? Both the number and the description.
2. On the same page, what do you see listed for your Satellite Receive Signal Strength on the bottom left?
3. On the same page, what do you see for your IPGW Gateway Association State string in the middle. It should start with either J1 or J2.
