Forum Discussion
New account modem problems
The problems were solved. The tech missed the first appointment due to a break down, but showed up the next day and got the service repaired. Apparently the initial installer had failed to tighten the bolts on the satellite dish, and the modem had a problem as well, so he replaced it. I'm happy that after a month I have service again. Thanks for your help.
Thank you for providing me with this information. Originally, I had stated that your issue did not appear to be weather-related, as the weather in your area was not poor at that time I ran diagnostics. I had a suspicion because your system light was off but everything else was still illuminated. This means the equipment is most likely operational and the problem lies with signal/transmission. I now see that there has been persistent cloud coverage in your area. The state code you just posted is associated with an error in our greeting system between all points of transmission. This error happens when there is heavy tree coverage or cloud coverage that causes an interuption in this process. On top of this, you state the service worked for about a week and then began to have issues right when the cloud coverage started, according to your local forecast. At this time, the best thing we can do is wait for the weather to clear and run diagnostics again. More than likely, the service will return with no issue. I do apologize for the inconvenience.
-Damian
I think it's pretty unlikely that I haven't had internet service for three weeks now because of clouds. First of all, there have been plenty of days here during that period that have had little or no cloud cover. And second of all, none of the marketing materials that I saw about Hughesnet mentioned anything about the service only working on clear days and nights. As for tree cover, it's the same today as it was a month ago when the system was installed, as I'm sure you could guess. Please let me know when I can expect my system to resume working or how I can go about getting a full refund. Thank you.
