New Customer shocked at how slow internet is I thought it was suposed to be "high speed"?

This is a tech and account support site, not a review site. For reviews, go to the many sites on the internet that have that specific purpose. If you'd like to troubleshoot your system, then post the relevant data, including speed tests using Testmy.net. Troubleshooting with the reps on this site is key if you want to have a chance to cancel without paying a fine.  Or you can pay the fine and cancel any time and go with whatever ISP you want.