New Customer shocked at how slow internet is I thought it was suposed to be "high speed"?

These techs are idiots. I worked for time warner with road runner late 99s til 2005 and we had unlimited highspeed and it was like 30 mbps then.I just had charter spectrum 400 mbps no data.capnfornless than 56 a month. Now I get 3 to 40 mbps download for 215.00 a month. I was promised 100 to 120 on lan and at least 60 wifi. Usually I get between 9 and 20 mbps download speeds. I've had techs come out three times in less than two months. There not qualified to work with Internet. The man told me he works for dish mostly going on 17 years and none of them our properly trained. He has to call tech support himself because I was talked into upgrading to fusion for 49 dollars more a month. It was terrible. Never worked right so I cancelled it. Now there sending me a new modem then a tech after it arrives to stay here til I have 100 on lan and 69 on wifi. Or my bill is free each month til they figure it out. It's fraudulent advertising. And dish won't be the first tech company to get sued for millions over fraudulent claims.. Sad what our world is coming to. They only place a data cap because they know cable isn't out here not til February then they will lose all there customers. They lost over 59,000 in the town next to me the first month central access was up and running. They offer up to 1 gig per second download and 200 upload for 100 dollars or 300 mbps download and 39 upload for 59 dollars. No data cap. My cousin has it says it is just like spectrum. But uses the best Netgear modems. Anyways good luck. I know I can't really understand anything the foreigners are saying since dish went cheap like too many big wealthy companies and outsourced their call center out of the country. Because they will work for pennies on the Dollar over there, compared to paying Americans 20 plus dollars an hour . If you go to www system control center. Com and sign in using the administrator password on the back of your modem, you can click advanced settings then wireless and scroll down click on 2 g or 5 g and change the channel and frequency. I switched mine from 11n to 11ax and from 40 hertz to 40/80 and now I'm getting 43 mbps download with 2g.. you can also change your wifi password and ssid name. Good luck. I took will be leaving as soon as central access is complete in my city. Said could be before Dec 1st as late as feb1st. Can't wait because our 500 gigs is down to 129 in 46 hours which isn't possible with two TVs and three cell phones just watching Netflix and prime while scrolling through til Tok. Just from 12 pm til 19 pm on and off.