New Customers Beware. Relaxed Bandwidth Marketing Tactics and Losing your High Speed Data

I am not sure if phone support has the ability to send things to the engineers.  The reps here on other hand are able to do so and address the concerns and problems better and quicker than phone support.  

I have seen a lot of posts where people have contacted phone support and then come across this community page and post their problem and the problem gets resolved.  I personally will always come here before any other means of customer support.  

Maybe I was the first, and Maybe if it wasn't such a headache to get decent customer service, it wouldn't have had to escallate. Every phone rep, was zero help. Not until I came to this community to raise heck, did I get any assistance.

I have nothing good to say about hughesnet customer service. As everywhere on the internets can attest to, it's horrible, except you Liz. Apparnetly you are the only person who can get anything addressed.

All that aside, and to be fair - once my relaxed bandwidth was addressed, it worked for the rest of the time period and did not break again. I am so glad, because I was ~ this-close~ to just having the dish pulled off my roof.

Now for what I hope anyone reading this thread will get to, the Hughesnet Gen 5 hardware is remarkable. For satallite internet, Gen 5 has by far exceeded my expectations. Now, I live in the country. I have never had fiber optics, and it's been nearly 10 years since I've had cable internet. Still, Gen 5 is really quick. On average I pull 17 mbps, but I have indeed seen it reach the advertised 25mbps, and unless my eyes were fooling me, I even spiked close to 40 once or twice. (obviously don't expect that.)  

Most of the terrible reviews you read are about Gen 3 or Gen4 hardware. Gen 5 is a different animal. I burnt past my allocated data to see how it handles when you go into "unlimited mode" and speeds are throttled, and me personally, living with a pretty clear shot of the sky, I can still stream videos after my high speed gets throttled. So as long as nothing breaks, I feel pretty good settling into a 2 year contract.

Yes, I still worry about what will happen next time I need customer service, but honestly the hardware might just be worth the headache. If you are stuck in the middle of nowhere, and want to pay a little more for very respectable internet, Gen 5 Hughesnet is very quick.

PS, they warn you about this up front, but because it's pulling data from space and not the ground, this can't be used for FPS gaming. If you care about that, you know what it means. For turn based? Sure, it's fine.  Also, remoting into work is pretty choppy as well, but that was expected. Where this tech really shines is streaming, or updating your software and such.

Ok, well, I hope I don't have to post to this community again for a long time, but I wanted to be fair as I promised.

Good day everyone.