Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Hi Liz, do you happen to know if they did anything today?
Over the weekend Hughes left me a message to call today to the level 4 support (I think they called it) and I spoke with them this AM. The gal I spoke with said she did something with the modem and asked me to run 3 speed tests from myhughesnet.com site. All 3 were bad and all over the place. Basically 2Mbps, 11Mbps, and 7Mbps. She said something is off and she is escalating my info up higher than her, and said 2 to 3 days someone will call me.
Then I left and came back and I ran a testmy.net a couple time so far and all seems much better, although no one call me back so I wonder if just a fluke I am getting better speeds right now and will die again soon or...
Anyway, I am on the same settings as before and worried about that Outroute ID 7 as someone said that is like a backup one and is slower or something.
| Satellite Name | EchoStar-19-NAD |
| Gateway ID | 8 |
| Beam ID | 55 |
| Outroute ID | 7 |
Any words of wisdom would be nice.
Is someone still going to call me or did they do something to make my speeds better? Maybe it is a fluke right now and things seem speedier.
TJ
Hi, I'm a Gen 5 user in the Sierra Foothills also. Gen5 has been great, then last Sunday (see post) I
https://community.hughesnet.com/t5/Tech-Support/Since-Sunday-Evening-10-1-17-Speed-Slowed-Later-In-The-Day/m-p/84419#M59535 started having problems. For the heck of it, I unplugged the modem, then pluged it back in after a few minutes...my speeds returned.. It went from 662 kps to 38 Mbs just from the reboot.
It worked for me. At first rebooting the Gen4 system sometimes worked, sometimes not. More and more the techs at Hughes first asked if I had rebooted the modem?
It is a cardinal rule with any computer operated system to reboot first, it can't hurt, many times it solves problems.
Hope this helps ;)
Ive rebooted the modem a few times, the computer, the browser, turned wifi on & off.......
Not having any effect. Speed right now 10:18 am (when it normally was 40-50+ about a week ago) is 5.8
and that drops to ~1 in the evening, I.E. unusable.
Yeh the 1 to 2Mbps is really bad. One would think it can be used but for whatever reason, that speed does not corralate to the actual use. I can't seem to even get onto the Hughes Community to read or post responses at that speed. Get timed out or literally takes minutes to bring up the pages.
At least if they can figure out a way to evenly distribute 5+ to everyone while they figure things out would be better.
Right this minute I seem to at least be able to do stuff, although slower than what I am paying for... considerably slower.
But later today it becomes so slow I can't even work from home it gets so bad.
With 1 to 2Mbps speeds with my former ATT Home Phone & Internet I was able to do it all and even watch netflix. But with Hughes 1 to 2Mbps so far, I can't even browse web and seems to just barely be enough to get emails.
That is the troubling part for me. I understand they may need some time to iron things out, which I understand, but they should be making the fee per month much lower until they do so... and also figure out at least a temp fix so we all can do the basics.
That is my hope. But I am only here since last Thursday as a new customer so no idea how this will all pan out.
I am not new to Hughes. Was on it when they 1st came out... and was even on Gen 4 earlier this year before I moved onto ATT. Then the Gen 5 enticed me back. So far it may have been a poor decision on my part. Wife keeps telling me I chose poorly (like the knight said in Indiana Jones <grin>.
I will give Hughes the benefit of the doubt and some time and as long as customer service part stays steady, and maybe they give lower fees while they work this OK, I will keep on with them in hopes it all works out.
TJ10:48 Am PstI just ran a speed test- I had 33Mbs. Sorry to hear you are having speed problems. I guess it's up to the techs and their queries of the modem,etc..
Hope you get it resolved soon.
1.5 Mbs at 11:05 am :smileyfrustrated:
