New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
Can anyone confirm that the outroute ID 7 is truly a backup? Everything I am reading sounds like the problems I am also having,, and my outroute id is also 7.. so just wondering if any of this has been confirmed or not?
BTW, I am not in CA, but am in WV.. beam 67... but all this is familiar problems...
Pretty sure it's a backup. Both Corrosive and Mark have indicated this, and they're both pretty knowledgeable about the service and system. With that said, while I did experience a few speeds considerably lower than MY normal during the peak usage times, it was only a few times and not consistently, like yours. It also only stayed on 7 for a few days, which, from what I understand, can happen if there is some type of connection fault, like due to weather or something. I had forgotten that I had some connection issues due to weather the previous evening of noticing I was on 7.
Whether being on 7 could cause the types of consistent peak usage time issues you're seeing, I don't know.
0.23 mbps download 0.58 up said they would call yesterday no call said they would call today............no call this is a **bleep**ing joke. now this post will not post becaus the internet is to slow you gotta laugh
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molasses)","id":"message:84172","revisionNum":1,"repliesCount":296,"author":{"__ref":"User:user:47070"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:84172"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84172"},"body@stripHtml({\"truncateLength\":200})":" Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...","body@stringLength":"1144","rawBody":"
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.
Kind of stinks since it was just installed yesterday.
Anyway, last speed test I ran was 1.1Mbps down. Sheesh.
Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at.
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Pretty sure it's a backup. Both Corrosive and Mark have indicated this, and they're both pretty knowledgeable about the service and system. With that said, while I did experience a few speeds considerably lower than MY normal during the peak usage times, it was only a few times and not consistently, like yours. It also only stayed on 7 for a few days, which, from what I understand, can happen if there is some type of connection fault, like due to weather or something. I had forgotten that I had some connection issues due to weather the previous evening of noticing I was on 7.
Whether being on 7 could cause the types of consistent peak usage time issues you're seeing, I don't know.
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Pretty sure it's a backup. Both Corrosive and Mark have indicated this, and they're both pretty knowledgeable about the service and system. With that said, while I did experience a few speeds considerably lower than MY normal during the peak usage times, it was only a few times and not consistently, like yours. It also only stayed on 7 for a few days, which, from what I understand, can happen if there is some type of connection fault, like due to weather or something. I had forgotten that I had some connection issues due to weather the previous evening of noticing I was on 7.
Whether being on 7 could cause the types of consistent peak usage time issues you're seeing, I don't know.
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Can anyone confirm that the outroute ID 7 is truly a backup? Everything I am reading sounds like the problems I am also having,, and my outroute id is also 7.. so just wondering if any of this has been confirmed or not?
BTW, I am not in CA, but am in WV.. beam 67... but all this is familiar problems...
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Can anyone confirm that the outroute ID 7 is truly a backup? Everything I am reading sounds like the problems I am also having,, and my outroute id is also 7.. so just wondering if any of this has been confirmed or not?
BTW, I am not in CA, but am in WV.. beam 67... but all this is familiar problems...
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My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
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0.23 mbps download 0.58 up said they would call yesterday no call said they would call today............no call this is a **bleep**ing joke
0.23 mbps download 0.58 up said they would call yesterday no call said they would call today............no call this is a **bleep**ing joke
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0.23 mbps download 0.58 up said they would call yesterday no call said they would call today............no call this is a **bleep**ing joke. now this post will not post becaus the internet is to slow you gotta laugh
0.23 mbps download 0.58 up said they would call yesterday no call said they would call today............no call this is a **bleep**ing joke. now this post will not post becaus the internet is to slow you gotta laugh
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