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macsociety
Advanced Tutor
8 years ago
Solved

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
ecoalex2's avatar
ecoalex2
Tutor
8 years ago
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Beam 55  Ranch, Ca

 

Below Red Line Before Modem Reboot

This was my second reboot today. Why do I have to reboot to get 1.7Mbs speed at best?

Would the reboot indicate something? I couldn't send email at 369Kps, the server timed out. My service is starting to be unpleasant.

 

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago
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ecoalex2

 

I think when you reboot it "refreshes" the connection or something, kind of like when you empty the cache on your computer.  I could be completely wrong about this, though.  I have noticed in the past when I had a slower speed that rebooting seemed to improve it a bit, at least for a while.  

  • ecoalex2's avatar
    ecoalex2
    Tutor
    8 years ago
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    Beam 55-

    I had Gen5 for many months, with no troubles, now for the past 2 weeks troubles.

    I didn't have to unplug/plug in the modem. Now it's 2x a day..

    Something has changed for us on beam 55.

    I use Linux, and never have to empty my chache.

     

    I also had the FAP speed of 2.9 Mbs, now the best I get is 1.7.

    Something has changed, I hope it is resolved soon.

    I try to show my speeds and times, actions, to help, it appears the techs are stumpted so far.

    Maybe a Beam 55 reboot would help?

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Tutor","color":"0096FA","icon":null,"rankStyle":"TEXT"},"User:user:47070":{"__typename":"User","id":"user:47070","uid":47070,"login":"macsociety","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS00NzA3MC0xMzY4aTAyQzlBNDdGNjAzMjg5MUQ"},"rank":{"__ref":"Rank:rank:16"},"email":"","messagesCount":311,"biography":null,"topicsCount":28,"kudosReceivedCount":77,"kudosGivenCount":23,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-09-29T13:59:30.601-04:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":2,"ssoId":null,"entityType":"USER","eventPath":"community:ssqng67387/user:47070"},"ForumTopicMessage:message:84172":{"__typename":"ForumTopicMessage","uid":84172,"subject":"New Gen 5 owner in Northern California (slow as molasses)","id":"message:84172","revisionNum":1,"repliesCount":296,"author":{"__ref":"User:user:47070"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:84172"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84172"},"body@stripHtml({\"truncateLength\":200})":" Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...","body@stringLength":"1144","rawBody":"

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.

 

Kind of stinks since it was just installed yesterday.

 

Anyway, last speed test I ran was 1.1Mbps down.  Sheesh.  

 

Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds.  Then told have to wait until next week to get it looked at.

 

http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety

 

In case this can help....  I am pointed at:

Satellite NameEchoStar-19-NAD

Gateway ID8

Beam ID55

Outroute ID7

 

Thanks for the ear.

 

Thomas

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ecoalex2

 

I think when you reboot it \"refreshes\" the connection or something, kind of like when you empty the cache on your computer.  I could be completely wrong about this, though.  I have noticed in the past when I had a slower speed that rebooting seemed to improve it a bit, at least for a while.  

","body@stringLength":"546","rawBody":"

 

I think when you reboot it \"refreshes\" the connection or something, kind of like when you empty the cache on your computer.  I could be completely wrong about this, though.  I have noticed in the past when I had a slower speed that rebooting seemed to improve it a bit, at least for a while.  

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My repoint to ES17 is done.  Promising for sure.

 

As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

 

Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

 

What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

 

So... so far so good.  Thanks Hughes for getting things back on track.  

 

https://testmy.net/quickstats/macsociety

 

TJ

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My repoint to ES17 is done.  Promising for sure.

 

As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

 

Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

 

What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

 

So... so far so good.  Thanks Hughes for getting things back on track.  

 

https://testmy.net/quickstats/macsociety

 

TJ

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Beam 55  Ranch, Ca

 

Below Red Line Before Modem Reboot

This was my second reboot today. Why do I have to reboot to get 1.7Mbs speed at best?

Would the reboot indicate something? I couldn't send email at 369Kps, the server timed out. My service is starting to be unpleasant.

 

","body@stringLength":"1362","rawBody":"

Beam 55  Ranch, Ca

 

Below Red Line Before Modem Reboot

This was my second reboot today. Why do I have to reboot to get 1.7Mbs speed at best?

Would the reboot indicate something? I couldn't send email at 369Kps, the server timed out. My service is starting to be unpleasant.

 

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5Pm..png","associationType":"BODY","width":479,"height":125,"altText":null},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS04NTAxOC0xMjYyaUM5RjY1NzFFNTQ2NDQ2ODc?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bS04NTAxOC0xMjYyaUM5RjY1NzFFNTQ2NDQ2ODc?revision=1","title":"GrumpyCat.png","associationType":"BODY","width":301,"height":240,"altText":null},"Revision:revision:85018_1":{"__typename":"Revision","id":"revision:85018_1","lastEditTime":"2017-10-15T21:27:58.676-04:00"},"ModerationData:moderation_data:85041":{"__typename":"ModerationData","id":"moderation_data:85041","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85041":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:25218"},"id":"message:85041","revisionNum":1,"uid":85041,"depth":34,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85024"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85041"},"body":"

Beam 55-

I had Gen5 for many months, with no troubles, now for the past 2 weeks troubles.

I didn't have to unplug/plug in the modem. Now it's 2x a day..

Something has changed for us on beam 55.

I use Linux, and never have to empty my chache.

 

I also had the FAP speed of 2.9 Mbs, now the best I get is 1.7.

Something has changed, I hope it is resolved soon.

I try to show my speeds and times, actions, to help, it appears the techs are stumpted so far.

Maybe a Beam 55 reboot would help?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-10-16T09:56:32.367-04:00","lastPublishTime":"2017-10-16T09:56:32.367-04:00","metrics":{"__typename":"MessageMetrics","views":8408},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85041","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"554","rawBody":"

Beam 55-

I had Gen5 for many months, with no troubles, now for the past 2 weeks troubles.

I didn't have to unplug/plug in the modem. Now it's 2x a day..

Something has changed for us on beam 55.

I use Linux, and never have to empty my chache.

 

I also had the FAP speed of 2.9 Mbs, now the best I get is 1.7.

Something has changed, I hope it is resolved soon.

I try to show my speeds and times, actions, to help, it appears the techs are stumpted so far.

Maybe a Beam 55 reboot would help?

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