New Gen 5 owner in Northern California (slow as molasses)

Good morning folks,

No updates from engineering this morning. We hope to have something to share after we chat with them Wednesday.

Your patience and understanding are much appreciated.

Hi @Liz, just a note continued issues with Beam 55 in NorCal.

I am in FAP at the moment but also ran tests this AM while not in FAP and speeds are well below normal.

During FAP of course during these slow times in the evening affect FAP speeds too so feel the speeds I am getting are much lower than they should be, even during FAP.  And the speed I am getting does not seem to be real speed as web browsing ceases to work.

During the day in FAP I am getting 1.3Mbps.  That is usable.  I am happy with that myself. By evening I am down in the 500K range and it seems like unusable 500K speeds.  Everything comes to a crawl, I can't run full 25MB tests on testmy.net as they fail, etc....  web just stops or comes to such a crawl things time out.

I reset my modem last night but that did not help.  Speeds this AM are very slow for NON Fap speeds.  Only 7 and 9Mbps when normally in AM we should be getting well above 25Mbps.

So yes, I think once Hughes finds this bug, hopefully FAP speeds become a more honest 1Mbps or above most the time knowing that maybe every so often it can fall under, but I would expect the normal to be at least 1Mbps or above.

Here are my tests.  Sorry the ones from late yesterday while in FAP are smaller tests but I can't even run those 25Mb tests.  Barely get these small ones done it is so slow.

http://testmy.net/compID/232401324866

Thanks

TJ

Thanks for the update, TJ!

Unfortunately today's afternoon meeting was canceled. As I mentioned in the thread ecoalex started, we're just going to keep sending all of your updates showing the continued slow speeds so that it's always in front of engineering every day. We will keep pressuring them until we get more hopeful news for folks here.

Your patience and understanding are much appreciated.

Hello,

I've had Gen 5 since it launched. It was amazing as I was coming from Gen 4 and the speeds were much faster. Sometime around the beginning of summer though the speeds were horrible from about 2p to midnight (PDT). Now it's pretty much unusable during those times. It worse than Gen 4. In real world useage I can't even stream 144p on YouTube without it buffering for 5 sec or more after playing for about 3 sec. I'm not very knowledgable about the techinical side of things but I did find out that I am also on Beam 55. I don't know if this is even correctable but please advise on what I need to do to troubleshoot this. Thanks!

Sean T.

Liz, just for your records to pass up to engineers.... Last night was bad.

I am in FAP still but uploads were horrific.  20K.  Yes 20K.  ;-(

Downloads were sub-par but appears maybe my main issue for me unable to do much of anything last night, browsing, emails, anything... and only able to run the smallest of test sizes as they would time out otherwise.  I felt running them though was important.

The 20K uploads are pretty bad.

http://testmy.net/stats/?&t=u&d=11082017&x=1&l=25&q=macsociety

Thanks

TJ

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macsociety wrote:

I am in FAP still but uploads were horrific.  20K.  Yes 20K.  ;-( 

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Just....WOW.  :mansurprised:

Thanks, TJ. Sending this over.

Welcome TYGRHobbes,

Thanks for posting. I've already sent your feedback to the engineers. Can you please start your own topic and run speed tests so we have data to back this up?

Please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 25MB size download test file ONLY if on Gen5 Service Plan
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL in your thread, it may look something like http://testmy.net/quickstats/C0RR0SIVE

For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

Your cooperation, patience, and understanding are much appreciated.

Painful slow speeds tonight during FAP for me but only 500K and really a dragging 500K.  ;-(

http://testmy.net/stats/?&t=u&d=11112017&x=1&l=25&q=macsociety

Would love 1.3Mbps I get during the morning or days during FAP.  That is usable at least for what I do.

When 500K hits, it really seems more like 100K.  And lag gets worse... instead of around 700s it is more like 1500 to 2000ms.  

;-(

TJ

I'm sorry to hear that, TJ. Thank you for the update, I'll pass this along.

Hi Liz, things were even worse for me last night, Monday.

158K download

13K upload

As shown on this test series from last night.

Had to run very small tests as any test larger than these would not run and time out.

I could not even post in the Hughes thread last night as the page would not come up things were so slow.

http://testmy.net/stats/?&t=u&d=11142017&x=1&l=25&q=macsociety

Tests today not in Fap are also very low.  5 and 7Mbps ;-(

TJ

Signed up for Hughesnet three weeks ago after purchasing a home in the Eastern Sierra area. We have had slow speed since the beginning.

To reply in this forum I am using my Verizon hotspot which runs at about 15. Thru Hughesnet we are getting from .5 to 4.

The internet has been unusable. 

Called tech support three times. Was escalated to engineering. They have not called in six days. Have run many speed tests.

How do I get my money back?

Do they have any guarantees?

**bleep**???

Liz, along with download speeds being super low as normal.... upload speeds as of late are so low I can't even run a testmy.net upload test, even for small 256k size.  I attempt to run it and it stalls.  Was able to get one after many attempts tonight, see how bad it is attached speed test.

http://testmy.net/quickstats/macsociety

18K

Something is seriously wrong.  Is engineering coming up with any conclusions of what is going on.  I can guess my barely able to even do emails is affected by lack of any upload capabilities.

18k... that is sub sub dial up speeds.

Crystal clear weather.  Reboot modem too just an hour or two ago.  Good reception coming in at 100, which is a tad above my 90s I normally get. Associated (Data IPGW - J2GIL055HNSIGW0103.

Gateway ID8

Beam ID55

Outroute ID9

Help please..

TJ

Appears my slow speeds have carried over from yesterday.  Only 11AM here and I just barely had an upload test work, a whole big 256K one.... how does 12K sound.  Pretty bad.  ;-(

http://testmy.net/stats/?&t=u&d=11192017&x=1&l=25&q=macsociety

Will reboot modem again in a few and see if that helps.

TJ

That's considerably slower than what I used to get with my legacy plan.  Just....WOW.  

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GabeU wrote:

That's considerably slower than what I used to get with my legacy plan.  Just....WOW.  

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Yeh, I am not sure what is going on.  Seems really off.

TJ

It's Sunday. For some reason Sundays always seem sluggish all day, especially around football season.

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MarkJFine wrote:

It's Sunday. For some reason Sundays always seem sluggish all day, especially around football season.

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Yeah, today seems to be quite bad compared to normal.  I just tested a little while ago and hit about 5Mbps.  Now, I know that's a lot higher than a couple of people in this thread are suffering with REALLY low speeds, but compared to my normal it's a pretty big hit, so I can understand their terrible speed being even more ridiculously slow today/tonight.  

Sunday nite 9Pm Speed test 97Mbs file 38Mbs.

Something , advertised speed on a Sunday nite? Unheard of.

http://testmy.net/quickstats/ecoalex

Thanks folks for your updates. No updates this morning from engineering. I don't expect there to be any during this short workweek. Once we do have anything worthwhile to report, I'll let you know.

Your patience and understanding are much appreciated.

Sorry I haven't chimed in since my first post here, I'm running a week long testmy.net test before I post it here. Currently while I'm sitting here, I'm running at 660 kbps (yes, that's a k folks!). And I'm running at full speed too (not FAP). I couldn't even do the upload tests as they would hang since I was running so slow. I can't imagine my Gen 4 was slower than this, it was slow but not this slow. Are Gen4 users having these same problems? I'm regretting switching over to Gen5. At least I was able to watch live streams at 144p with no buffering with Gen4.

On another note, I may be moving soon so I would definitely get rid of this and get either cable or fiber optic. Is HughesNet going to have the audacity to charge me a early termination fee even though the service has been horrible and not as advertised? Between that and paying more than double over normal service that would pretty much throw me over the top. A class-action <censored> seems in order.

I'm not one for jumping the gun so let's see if this can at least get resolved before other steps are taken. Good day.

TYGRHobbes

Please refrain from violating the Community Terms of Service (your CA suggestion).  

Liz help....

Things have become even worse on my connection.

Where in the past week or two during FAP I at least had OK speed to get work done during the day (1Mbps), and the slow to no internet between 6PM and 10PM (150K down and 12k up), now the slow is also during the whole day 24/7.  ;-(

I work from home and need internet to earn my paycheck. Without it I could lose my job.

Here are some tests from last night and today.

http://testmy.net/stats/?&t=u&d=11212017&x=1&l=25&q=macsociety

As you will see, lats night all I could muster even after multiple modem reboots was 100K down.  Uploads did NOT EVEN work.  256 attempts stalled.    Last night I had a que of about 30 emails that would not even come in!  I could not browse the web, well barely a few sites.  Most pages timed out.

So in frustration I turned off the system and figured I would double up work today.

Well today I am only getting 500K download, so barely functioning.  Uploads, 12K.  Yes 12K.  This is during the day too... 10:30 as I write this.

I am barely getting any of my important sites to come up for work.

Something is drastically wrong here and I need you to assist please.   Maybe if that means Hughes taking me out of FAP until they get this slow speed issue resolved, maybe it may boost my speed up enough to at least work.  Then when you get the bugs worked out, then when I FAP I FAP.

But today if one is FAPped, it appears to not work at all or barely.  I should be way above 12k uploads.  

Thanks for the ear.

Thomas (TJ)