Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Good morning folks,
No updates from engineering this morning. We hope to have something to share after we chat with them Wednesday.
Your patience and understanding are much appreciated.
Painful slow speeds tonight during FAP for me but only 500K and really a dragging 500K. ;-(
http://testmy.net/stats/?&t=u&d=11112017&x=1&l=25&q=macsociety
Would love 1.3Mbps I get during the morning or days during FAP. That is usable at least for what I do.
When 500K hits, it really seems more like 100K. And lag gets worse... instead of around 700s it is more like 1500 to 2000ms.
;-(
TJ
I'm sorry to hear that, TJ. Thank you for the update, I'll pass this along.
Hi Liz, things were even worse for me last night, Monday.
158K download
13K upload
As shown on this test series from last night.
Had to run very small tests as any test larger than these would not run and time out.
I could not even post in the Hughes thread last night as the page would not come up things were so slow.
http://testmy.net/stats/?&t=u&d=11142017&x=1&l=25&q=macsociety
Tests today not in Fap are also very low. 5 and 7Mbps ;-(
TJ
Signed up for Hughesnet three weeks ago after purchasing a home in the Eastern Sierra area. We have had slow speed since the beginning.
To reply in this forum I am using my Verizon hotspot which runs at about 15. Thru Hughesnet we are getting from .5 to 4.
The internet has been unusable.
Called tech support three times. Was escalated to engineering. They have not called in six days. Have run many speed tests.
How do I get my money back?
Do they have any guarantees?
**bleep**???
