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macsociety's avatar
macsociety
Advanced Tutor
9 years ago
Solved

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    8 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

ecoalex2's avatar
ecoalex2
Tutor
9 years ago

Alan- my bad the 2 posts are different.Thanks

I see when I rebooted the modem , I went from 9Mbs Gateway #3 to less than 1Mbs Gateway#1. This at 7:50 Am 11.17.17 . IO never had Gateway#1 before. it was really slow. I'll reboot again and try another Gateway.

Thanks for your info., why some are not having problems, seems strange, I believe the Gateway makes a difference., at least from my data.It's too bad, as Gen5 was so great until almost 2 months ago. Hope the bird is ok, lots of radiation and junk flying around up there.

ecoalex2's avatar
ecoalex2
Tutor
9 years ago

What explnation would there be for not everyone in Beam 55 having the problem?

Don't we all have the same software, settings, hardware?

When an update is sent out, wouldn't this give all the same settings?