Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Here is a typical test result for a 25MB random data download (the size recommended by HughesNet):
This is terrible, especially when you consider that HuhgesNet has a massive advertising campaign, advertising 25 Mbps download speeds! It is like advertising the sale of a car as being capable of accelerating from 0-60 mph in 3 seconds, but only finding out later that the car can really only accelerate from 0-60 mph in 600 seconds! At least one can test drive a car before buying it. In the case of HughesNet, one has to purchase the service first, in other words, before even knowing that in actuality the 25 Mbps download speed is not really possible. Then, to add insult to injury, HughesNet charges a $1,000 early termination fee when customers are unsatisfied and cancel the service for it not living up to the expectations promoted in the HughesNet advertisements. Unbelievable!
If your ETF is around $1000, that means that are a business account customer, as residential accounts don't have an ETF that is nearly $1000.
Because this Community is mainly for residential customers, you should call 800-347-3272 for business account assistance if, in fact, you are a business customer.
