Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

csweetland013's avatar
csweetland013
New Poster

I'm having identical experience to macsociety.  Live in Northern California.  Closer to Reno than Sacramento, but still in California.  Internet speeds are consistently deplorable.  Nowhere near the 25 MBPS advertised and no real explanation.  Tired of being asked to delete my cache and try a new browser.  It's pretty obvious from the community postings that no one gets the high speed advertised promised at enrollment.  I've asked at least 2 or 3 times to get a technician here to check the satellite position, but not one following through.  I guess I'm just supposed to get fatigued and continue paying the fees but no one helping to resolve this chronic issue for us. 

 

Sad. 

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

csweetland013

 

They are definitely working on it, though when what they're doing will alleviate the problem I can't say, as I have no idea.  

 

As for your dish, they won't send anyone out to check it's aiming if there's no reason to do so.  They can tell if it's alright remotely.  

  • macsociety's avatar
    macsociety
    Advanced Tutor
    8 years ago

    Figured folks would be returning to work and things would be better this AM, even while I have 1.5 days of FAP.  Was hoping for upper 900ks.  Well I have 320K. lol.

     

    https://testmy.net/stats/?&t=u&d=12262017&x=5&l=25&q=macsociety

     

    I guess everyone has the week off and everyone received a Windows 10 PC for Christmas and everyone is updating still.

     

    Reset modem too... was on ip gateway 108... now 106 after the reboot.  Still not much improvement.

     

    ;-(

     

    TJ