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Advanced Tutor

8 years ago

Solved

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...

Advanced Tutor

8 years ago

Hi Liz, do you happen to know if they did anything today?

Over the weekend Hughes left me a message to call today to the level 4 support (I think they called it) and I spoke with them this AM. The gal I spoke with said she did something with the modem and asked me to run 3 speed tests from myhughesnet.com site. All 3 were bad and all over the place. Basically 2Mbps, 11Mbps, and 7Mbps. She said something is off and she is escalating my info up higher than her, and said 2 to 3 days someone will call me.

Then I left and came back and I ran a testmy.net a couple time so far and all seems much better, although no one call me back so I wonder if just a fluke I am getting better speeds right now and will die again soon or...

Anyway, I am on the same settings as before and worried about that Outroute ID 7 as someone said that is like a backup one and is slower or something.

Satellite Name	EchoStar-19-NAD
Gateway ID	8
Beam ID	55
Outroute ID	7

Any words of wisdom would be nice.

Is someone still going to call me or did they do something to make my speeds better? Maybe it is a fluke right now and things seem speedier.

csweetland013

New Poster

8 years ago

I'm having identical experience to macsociety. Live in Northern California. Closer to Reno than Sacramento, but still in California. Internet speeds are consistently deplorable. Nowhere near the 25 MBPS advertised and no real explanation. Tired of being asked to delete my cache and try a new browser. It's pretty obvious from the community postings that no one gets the high speed advertised promised at enrollment. I've asked at least 2 or 3 times to get a technician here to check the satellite position, but not one following through. I guess I'm just supposed to get fatigued and continue paying the fees but no one helping to resolve this chronic issue for us.

Sad.

csweetland013
New Poster
8 years ago
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Server Selected: Dallas
Download Speed: 0.37
Upload Speed: test froze at 80%
GabeU
Distinguished Professor IV
8 years ago
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csweetland013

They are definitely working on it, though when what they're doing will alleviate the problem I can't say, as I have no idea.

As for your dish, they won't send anyone out to check it's aiming if there's no reason to do so. They can tell if it's alright remotely.
- macsociety
  Advanced Tutor
  8 years ago
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  Figured folks would be returning to work and things would be better this AM, even while I have 1.5 days of FAP. Was hoping for upper 900ks. Well I have 320K. lol.
  
  https://testmy.net/stats/?&t=u&d=12262017&x=5&l=25&q=macsociety
  
  I guess everyone has the week off and everyone received a Windows 10 PC for Christmas and everyone is updating still.
  
  Reset modem too... was on ip gateway 108... now 106 after the reboot. Still not much improvement.
  
  ;-(
  
  TJ
ChaCha
Sophomore
8 years ago
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I am experiencing the same level of slow speeds on beam 54 here in Sonoma county in northern California. I was told by engineering that it was due to unexpected use. I was also offered discounted service. My tests are lighting fast this am. 7 to 10 Mbps. Doing the dance to the computer gods. Don't expect it to last long so off to catch up on what I have been missing.
- TYGRHobbes
  Junior
  8 years ago
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  I'm getting speeds in the 100-200kbps range right at this moment not in FAP. Pages are taking minutes to load, secure pages failing to load, and the speed test taking near 10 minutes to complete. I haven't seen speeds this bad since cyber Monday.
  
  https://testmy.net/quickstats/TYGRHobbes
  - macsociety
    Advanced Tutor
    8 years ago
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    Been in FAP the last 17 days or so... was excited to be out of FAP today but a quick test shows I getting slower than FAP speeds, even after reboots of modem, yet I am not in FAP. Morning speeds used to be OK and was only the late afternoon into evenings where things crawled, but now I get 500K to 900K so far this AM for downloads. Seems things are getting worse here.
    
    TJ

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molasses)","id":"message:84172","revisionNum":1,"repliesCount":296,"author":{"__ref":"User:user:47070"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:84172"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84172"},"body@stripHtml({\"truncateLength\":200})":" Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...","body@stringLength":"1144","rawBody":"

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.

Kind of stinks since it was just installed yesterday.

Anyway, last speed test I ran was 1.1Mbps down. Sheesh.

Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at.

http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety

In case this can help.... I am pointed at:

Satellite NameEchoStar-19-NAD

Gateway ID8

Beam ID55

Outroute ID7

Thanks for the ear.

Thomas

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Sad.

","body@stringLength":"772","rawBody":"

Sad.

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My repoint to ES17 is done. Promising for sure.

As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)

So... so far so good. Thanks Hughes for getting things back on track.

https://testmy.net/quickstats/macsociety

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My repoint to ES17 is done. Promising for sure.

As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)

So... so far so good. Thanks Hughes for getting things back on track.

https://testmy.net/quickstats/macsociety

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Hi Liz, do you happen to know if they did anything today?

Anyway, I am on the same settings as before and worried about that Outroute ID 7 as someone said that is like a backup one and is slower or something.

Satellite Name	EchoStar-19-NAD
Gateway ID	8
Beam ID	55
Outroute ID	7

Any words of wisdom would be nice.

Is someone still going to call me or did they do something to make my speeds better? Maybe it is a fluke right now and things seem speedier.

","body@stringLength":"1601","rawBody":"

Hi , do you happen to know if they did anything today?

Anyway, I am on the same settings as before and worried about that Outroute ID 7 as someone said that is like a backup one and is slower or something.

Satellite Name	EchoStar-19-NAD
Gateway ID	8
Beam ID	55
Outroute ID	7

Any words of wisdom would be nice.

Is someone still going to call me or did they do something to make my speeds better? Maybe it is a fluke right now and things seem speedier.

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Server Selected: Dallas

Download Speed: 0.37

Upload Speed: test froze at 80%

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Server Selected: Dallas

Download Speed: 0.37

Upload Speed: test froze at 80%

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csweetland013

They are definitely working on it, though when what they're doing will alleviate the problem I can't say, as I have no idea.

As for your dish, they won't send anyone out to check it's aiming if there's no reason to do so. They can tell if it's alright remotely.

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They are definitely working on it, though when what they're doing will alleviate the problem I can't say, as I have no idea.

As for your dish, they won't send anyone out to check it's aiming if there's no reason to do so. They can tell if it's alright remotely.

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Figured folks would be returning to work and things would be better this AM, even while I have 1.5 days of FAP. Was hoping for upper 900ks. Well I have 320K. lol.

https://testmy.net/stats/?&t=u&d=12262017&x=5&l=25&q=macsociety

I guess everyone has the week off and everyone received a Windows 10 PC for Christmas and everyone is updating still.

Reset modem too... was on ip gateway 108... now 106 after the reboot. Still not much improvement.

;-(

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Figured folks would be returning to work and things would be better this AM, even while I have 1.5 days of FAP. Was hoping for upper 900ks. Well I have 320K. lol.

https://testmy.net/stats/?&t=u&d=12262017&x=5&l=25&q=macsociety

I guess everyone has the week off and everyone received a Windows 10 PC for Christmas and everyone is updating still.

Reset modem too... was on ip gateway 108... now 106 after the reboot. Still not much improvement.

;-(

I am experiencing the same level of slow speeds on beam 54 here in Sonoma county in northern California. I was told by engineering that it was due to unexpected use. I was also offered discounted service. My tests are lighting fast this am. 7 to 10 Mbps. Doing the dance to the computer gods. Don't expect it to last long so off to catch up on what I have been missing.

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I'm getting speeds in the 100-200kbps range right at this moment not in FAP. Pages are taking minutes to load, secure pages failing to load, and the speed test taking near 10 minutes to complete. I haven't seen speeds this bad since cyber Monday.

https://testmy.net/quickstats/TYGRHobbes

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https://testmy.net/quickstats/TYGRHobbes

Been in FAP the last 17 days or so... was excited to be out of FAP today but a quick test shows I getting slower than FAP speeds, even after reboots of modem, yet I am not in FAP. Morning speeds used to be OK and was only the late afternoon into evenings where things crawled, but now I get 500K to 900K so far this AM for downloads. Seems things are getting worse here.

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