Forum Discussion

mmollinet's avatar
mmollinet
Sophomore
8 years ago

New Gen5 WiFi doesn't work reliably

I recently upgraded to the Gen5 system.  I was excited that they now included a WiFi router.  Everything seemed to work just fine when I first set it up.  Both the 2.4 and 5 GHz seemed to work just f...
  • Liz's avatar
    Liz
    8 years ago

    Good morning mmollinet,

     

    Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.

     

    Your patience and understanding are much appreciated.

     

     

Liz's avatar
Liz
Moderator
8 years ago

Good morning mmollinet,

 

Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.

 

Your patience and understanding are much appreciated.

 

 

  • dredman's avatar
    dredman
    Freshman
    8 years ago

    Hopefully this rolls out soon.  I just switched to Gen5 a few days ago and the problem is very obvious for me because WiFi goes down several times a day.  It is very frustrating.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago

      dredman

       

      In lieu of the fix, you could try using the 2.4Ghz radio or use a 3rd party router, if you have one. 

      • mmollinet's avatar
        mmollinet
        Sophomore
        8 years ago

        The 2.4 GHz radios seemed a bit finicky too, but better than the 5.0 GHz.  But as I mentioned, I finally just gave up and turned all of the built-in WiFi off and used my Apple Airport Extreme which auto-adjusts from 2.4 GHz to 5.0 GHz, depending on where you are in the home and which bandwidth works best for that device in that location.  Seem to be getting great speeds so far juts using my Apple router.

  • mweasner's avatar
    mweasner
    Sophomore
    8 years ago

    I am also seeing the 5G Wi-Fi network dropouts frequently with the newly installed Gen5 modem (less than one week old).  Tonight I am also seeing a frequent disappearing act by the modem.  Modem disappears from Ethernet, Usage Meter goes gray, all network connected devices Ethernet and Wi-Fi lose LAN and WAN connectivity for a minute or so.  Then the modem magically reappears, along with connectivity.  Gateway ID 16, Beam ID 87, Outroute ID 6.

    • C0RR0SIVE's avatar
      C0RR0SIVE
      Associate Professor
      8 years ago

      mweasner

      You might want to create a new topic for your specific issues.

    • mweasner's avatar
      mweasner
      Sophomore
      8 years ago

      Sunday night I powered cycled the modem.  That seemed to have stopped the modem instability.  BUT it did not revive the 5G Wi-Fi.  There is still no 5G broadcasting itself Monday morning.  I have disabled and re-enabled the 5G network but still no 5G network visible.  I am close to asking HughesNet to revert me back to Gen4.  This Gen5 modem is too flakey.

      • mweasner's avatar
        mweasner
        Sophomore
        8 years ago

        Just seconds after I posted the above message about the modem being stable it dropped offline from the LAN.  When it returned on its own this time the 5G Wi-Fi network was visible.  BUT as I was typing this message the 5G network disappeared again.  I think "FLAKEY" is definitely the correct marketing word for HughesNet Gen5.  Was it rushed to the market?

  • rosiecoop's avatar
    rosiecoop
    Freshman
    8 years ago

    Its JUNK!

  • rosiecoop's avatar
    rosiecoop
    Freshman
    8 years ago

    I hope so because this is Highway Robbery!!