I recently upgraded to the Gen5 system. I was excited that they now included a WiFi router. Everything seemed to work just fine when I first set it up. Both the 2.4 and 5 GHz seemed to work just f...
Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
Your patience and understanding are much appreciated.
Hopefully this rolls out soon. I just switched to Gen5 a few days ago and the problem is very obvious for me because WiFi goes down several times a day. It is very frustrating.
The 2.4 GHz radios seemed a bit finicky too, but better than the 5.0 GHz. But as I mentioned, I finally just gave up and turned all of the built-in WiFi off and used my Apple Airport Extreme which auto-adjusts from 2.4 GHz to 5.0 GHz, depending on where you are in the home and which bandwidth works best for that device in that location. Seem to be getting great speeds so far juts using my Apple router.
I am also seeing the 5G Wi-Fi network dropouts frequently with the newly installed Gen5 modem (less than one week old). Tonight I am also seeing a frequent disappearing act by the modem. Modem disappears from Ethernet, Usage Meter goes gray, all network connected devices Ethernet and Wi-Fi lose LAN and WAN connectivity for a minute or so. Then the modem magically reappears, along with connectivity. Gateway ID 16, Beam ID 87, Outroute ID 6.
Sunday night I powered cycled the modem. That seemed to have stopped the modem instability. BUT it did not revive the 5G Wi-Fi. There is still no 5G broadcasting itself Monday morning. I have disabled and re-enabled the 5G network but still no 5G network visible. I am close to asking HughesNet to revert me back to Gen4. This Gen5 modem is too flakey.
Just seconds after I posted the above message about the modem being stable it dropped offline from the LAN. When it returned on its own this time the 5G Wi-Fi network was visible. BUT as I was typing this message the 5G network disappeared again. I think "FLAKEY" is definitely the correct marketing word for HughesNet Gen5. Was it rushed to the market?
If you want reliable, strong dual band WiFi then best to invest in a top of the line router like the link below. To expect an ISP to provide something that costs $200 plus in a single box solution isn't realeastic. Customers would then complain about the higher lease/purchase cost. Kind if a no win for HughesNet. They provide a basic modem/router solution like most ISP's.
PS Edit: I have 3 dual band routers models I experiment with. This one seems the most solid, at least on Gen 4 and my particular house configuration. That is another big factor. Can't expect an ISP provided router to work well in a 3000+ square foot, three story home.
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Gen5 WiFi doesn't work reliably","id":"message:79286","revisionNum":1,"repliesCount":33,"author":{"__ref":"User:user:27891"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:79286"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:79286"},"body@stripHtml({\"truncateLength\":200})":" I recently upgraded to the Gen5 system. I was excited that they now included a WiFi router. Everything seemed to work just fine when I first set it up. Both the 2.4 and 5 GHz seemed to work just f...","body@stringLength":"1350","rawBody":"
I recently upgraded to the Gen5 system. I was excited that they now included a WiFi router. Everything seemed to work just fine when I first set it up. Both the 2.4 and 5 GHz seemed to work just fine. I have mostly Apple devices (Laptop, iPad, iPhone, and AppleTV). But then after a few hours the 5 GHz network wouldn't show up (and no, I didn't move out of range). After fiddling around for probably 8 hours, it seemed that the 4 different networks (2.4, 5.0, 2.4 Guest, and 5.0 Guest) would intermittently work. I couldn't find the 5.0 GHz network, but could find the 5.0 GHz Guest Network. Then 20 minutes later I could find the 5.0 GHz network, but not the guest network, etc. I reset the modem (unplugging and plugging back in) about 20 times over several hours. When plugged back in all seemed to show up, but it would only last a few minutes and then one would disapper again. I have a good strong full signal where I was testing it. It was absolutely infuriating. I finally just gave up and turned off all of the built-in WiFi networks and connected my Apple Airport Extreme router again and eveything has worked just fine since. What is going on with the HughesNet router? I would appreciate any response, but especially from HughesNet Tech Support person.
I recently upgraded to the Gen5 system. I was excited that they now included a WiFi router. Everything seemed to work just fine when I first set it up. Both the 2.4 and 5 GHz seemed to work just fine. I have mostly Apple devices (Laptop, iPad, iPhone, and AppleTV). But then after a few hours the 5 GHz network wouldn't show up (and no, I didn't move out of range). After fiddling around for probably 8 hours, it seemed that the 4 different networks (2.4, 5.0, 2.4 Guest, and 5.0 Guest) would intermittently work. I couldn't find the 5.0 GHz network, but could find the 5.0 GHz Guest Network. Then 20 minutes later I could find the 5.0 GHz network, but not the guest network, etc. I reset the modem (unplugging and plugging back in) about 20 times over several hours. When plugged back in all seemed to show up, but it would only last a few minutes and then one would disapper again. I have a good strong full signal where I was testing it. It was absolutely infuriating. I finally just gave up and turned off all of the built-in WiFi networks and connected my Apple Airport Extreme router again and eveything has worked just fine since. What is going on with the HughesNet router? I would appreciate any response, but especially from HughesNet Tech Support person.
"},"Conversation:conversation:79286":{"__typename":"Conversation","id":"conversation:79286","solved":true,"topic":{"__ref":"ForumTopicMessage:message:79286"},"lastPostingActivityTime":"2017-07-19T21:32:42.197-04:00","lastPostTime":"2017-07-19T21:32:42.197-04:00","unreadReplyCount":33,"isSubscribed":false},"ModerationData:moderation_data:79286":{"__typename":"ModerationData","id":"moderation_data:79286","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:79286_1":{"__typename":"Revision","id":"revision:79286_1","lastEditTime":"2017-07-01T13:50:12.772-04:00"},"AcceptedSolutionMessage:message:79471":{"__typename":"AcceptedSolutionMessage","id":"message:79471","conversation":{"__ref":"Conversation:conversation:79286"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":79471,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumTopicMessage:message:79286"},"subject":"Re: New Gen5 WiFi doesn't work reliably","moderationData":{"__ref":"ModerationData:moderation_data:79471"},"body":"
Good morning mmollinet,
\n\n
\n\n
Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
\n\n
\n\n
Your patience and understanding are much appreciated.
Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
\n\n
\n\n
Your patience and understanding are much appreciated.
\n\n
\n\n
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Hopefully this rolls out soon. I just switched to Gen5 a few days ago and the problem is very obvious for me because WiFi goes down several times a day. It is very frustrating.
Hopefully this rolls out soon. I just switched to Gen5 a few days ago and the problem is very obvious for me because WiFi goes down several times a day. It is very frustrating.
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In lieu of the fix, you could try using the 2.4Ghz radio or use a 3rd party router, if you have one.
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The 2.4 GHz radios seemed a bit finicky too, but better than the 5.0 GHz. But as I mentioned, I finally just gave up and turned all of the built-in WiFi off and used my Apple Airport Extreme which auto-adjusts from 2.4 GHz to 5.0 GHz, depending on where you are in the home and which bandwidth works best for that device in that location. Seem to be getting great speeds so far juts using my Apple router.
The 2.4 GHz radios seemed a bit finicky too, but better than the 5.0 GHz. But as I mentioned, I finally just gave up and turned all of the built-in WiFi off and used my Apple Airport Extreme which auto-adjusts from 2.4 GHz to 5.0 GHz, depending on where you are in the home and which bandwidth works best for that device in that location. Seem to be getting great speeds so far juts using my Apple router.
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I am also seeing the 5G Wi-Fi network dropouts frequently with the newly installed Gen5 modem (less than one week old). Tonight I am also seeing a frequent disappearing act by the modem. Modem disappears from Ethernet, Usage Meter goes gray, all network connected devices Ethernet and Wi-Fi lose LAN and WAN connectivity for a minute or so. Then the modem magically reappears, along with connectivity. Gateway ID 16, Beam ID 87, Outroute ID 6.
I am also seeing the 5G Wi-Fi network dropouts frequently with the newly installed Gen5 modem (less than one week old). Tonight I am also seeing a frequent disappearing act by the modem. Modem disappears from Ethernet, Usage Meter goes gray, all network connected devices Ethernet and Wi-Fi lose LAN and WAN connectivity for a minute or so. Then the modem magically reappears, along with connectivity. Gateway ID 16, Beam ID 87, Outroute ID 6.
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You might want to create a new topic for your specific issues.
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Sunday night I powered cycled the modem. That seemed to have stopped the modem instability. BUT it did not revive the 5G Wi-Fi. There is still no 5G broadcasting itself Monday morning. I have disabled and re-enabled the 5G network but still no 5G network visible. I am close to asking HughesNet to revert me back to Gen4. This Gen5 modem is too flakey.
Sunday night I powered cycled the modem. That seemed to have stopped the modem instability. BUT it did not revive the 5G Wi-Fi. There is still no 5G broadcasting itself Monday morning. I have disabled and re-enabled the 5G network but still no 5G network visible. I am close to asking HughesNet to revert me back to Gen4. This Gen5 modem is too flakey.
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Just seconds after I posted the above message about the modem being stable it dropped offline from the LAN. When it returned on its own this time the 5G Wi-Fi network was visible. BUT as I was typing this message the 5G network disappeared again. I think \"FLAKEY\" is definitely the correct marketing word for HughesNet Gen5. Was it rushed to the market?
Just seconds after I posted the above message about the modem being stable it dropped offline from the LAN. When it returned on its own this time the 5G Wi-Fi network was visible. BUT as I was typing this message the 5G network disappeared again. I think \"FLAKEY\" is definitely the correct marketing word for HughesNet Gen5. Was it rushed to the market?
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If you want reliable, strong dual band WiFi then best to invest in a top of the line router like the link below. To expect an ISP to provide something that costs $200 plus in a single box solution isn't realeastic. Customers would then complain about the higher lease/purchase cost. Kind if a no win for HughesNet. They provide a basic modem/router solution like most ISP's.
PS Edit: I have 3 dual band routers models I experiment with. This one seems the most solid, at least on Gen 4 and my particular house configuration. That is another big factor. Can't expect an ISP provided router to work well in a 3000+ square foot, three story home.
If you want reliable, strong dual band WiFi then best to invest in a top of the line router like the link below. To expect an ISP to provide something that costs $200 plus in a single box solution isn't realeastic. Customers would then complain about the higher lease/purchase cost. Kind if a no win for HughesNet. They provide a basic modem/router solution like most ISP's.
PS Edit: I have 3 dual band routers models I experiment with. This one seems the most solid, at least on Gen 4 and my particular house configuration. That is another big factor. Can't expect an ISP provided router to work well in a 3000+ square foot, three story home.
Oh, third party Merlin firmware on my router BTW.
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At the request of @Amanda, I have created a new thread about the Gen5 issues I'm seeing:
