Forum Discussion
New Gen5 WiFi doesn't work reliably
I recently upgraded to the Gen5 system. I was excited that they now included a WiFi router. Everything seemed to work just fine when I first set it up. Both the 2.4 and 5 GHz seemed to work just f...
Good morning mmollinet,
Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
Your patience and understanding are much appreciated.
Good morning mmollinet,
Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
Your patience and understanding are much appreciated.
Hopefully this rolls out soon. I just switched to Gen5 a few days ago and the problem is very obvious for me because WiFi goes down several times a day. It is very frustrating.
In lieu of the fix, you could try using the 2.4Ghz radio or use a 3rd party router, if you have one.
The 2.4 GHz radios seemed a bit finicky too, but better than the 5.0 GHz. But as I mentioned, I finally just gave up and turned all of the built-in WiFi off and used my Apple Airport Extreme which auto-adjusts from 2.4 GHz to 5.0 GHz, depending on where you are in the home and which bandwidth works best for that device in that location. Seem to be getting great speeds so far juts using my Apple router.
I am also seeing the 5G Wi-Fi network dropouts frequently with the newly installed Gen5 modem (less than one week old). Tonight I am also seeing a frequent disappearing act by the modem. Modem disappears from Ethernet, Usage Meter goes gray, all network connected devices Ethernet and Wi-Fi lose LAN and WAN connectivity for a minute or so. Then the modem magically reappears, along with connectivity. Gateway ID 16, Beam ID 87, Outroute ID 6.
Sunday night I powered cycled the modem. That seemed to have stopped the modem instability. BUT it did not revive the 5G Wi-Fi. There is still no 5G broadcasting itself Monday morning. I have disabled and re-enabled the 5G network but still no 5G network visible. I am close to asking HughesNet to revert me back to Gen4. This Gen5 modem is too flakey.
Just seconds after I posted the above message about the modem being stable it dropped offline from the LAN. When it returned on its own this time the 5G Wi-Fi network was visible. BUT as I was typing this message the 5G network disappeared again. I think "FLAKEY" is definitely the correct marketing word for HughesNet Gen5. Was it rushed to the market?
Its JUNK!
I hope so because this is Highway Robbery!!
If you want reliable, strong dual band WiFi then best to invest in a top of the line router like the link below. To expect an ISP to provide something that costs $200 plus in a single box solution isn't realeastic. Customers would then complain about the higher lease/purchase cost. Kind if a no win for HughesNet. They provide a basic modem/router solution like most ISP's.
https://www.asus.com/us/Networking/RT-AC3100/
What I'm presently using on Gen4 in 1500 sqaure foot wood frame home and works great both bands: https://www.amazon.com/RT-N66R-Dual-Band-Wireless-N900-Gigabit-802-11a/dp/B00EYKSJ1E
PS Edit: I have 3 dual band routers models I experiment with. This one seems the most solid, at least on Gen 4 and my particular house configuration. That is another big factor. Can't expect an ISP provided router to work well in a 3000+ square foot, three story home.
Oh, third party Merlin firmware on my router BTW.
At the request of @Amanda, I have created a new thread about the Gen5 issues I'm seeing:
