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New Gen5 WiFi doesn't work reliably
I recently upgraded to the Gen5 system. I was excited that they now included a WiFi router. Everything seemed to work just fine when I first set it up. Both the 2.4 and 5 GHz seemed to work just f...
Good morning mmollinet,
Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
Your patience and understanding are much appreciated.
Hi mweasner
I'm really sorry to hear you have been having so much trouble after upgrading. We do have your account on file and I am currently running diagnostics, which takes a bit longer now that the new modem has Wi-Fi and thus more things to check. In the meantime it would really help if you created a new thread for yourself so we can make sure we isolate your specific problem. Please include a list of devices you are trying to connect and which ones have issues staying connected to a specific band. Depending on the results of the tests I am running, I may need to ask you more questions. Your patience and cooperation is much appreciated.
Thank you
Amanda
Thank you Amanda. It will take some time before I get a chance to prepare the info you requested. I really don't like having to do all this troubleshooting. I am not a beta tester for HughesNet. If you want to enter into such an agreement with me, let me know. (I was a beta tester for Cox when they got into the Cable Modem business back in the 1990s. I have also been a beta tester for Apple, Microsoft, Adobe, and many other companies.)
