Forum Discussion

Sarina's avatar
Sarina
Freshman
5 years ago
Solved

No connection since Thursday night

I have had no connection since thursday night. There was a power outage and I havent had service since. Have tried everything and checked all the cables etc. Connectivity test says: Unable to resolv...
no connection
no service
Performance
  • Liz's avatar
    Liz
    5 years ago

    Thanks Sarina!

     

    After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.

     

    Your dispatch is currently scheduled for our earliest available slot: Saturday, Oct 17, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
5 years ago

Good morning Sarina,

 

Thank you for reaching out to us. If you haven't already called in to resolve your connectivity concern, please private message me your SAN (account number) or the associated phone number so I can help.

 

Thanks,

Liz