Forum Discussion
No internet please help
Hello Gage77788,
Thank you for contacting us. I am sorry to hear your service is down. There does appear to be an outage at the Flagstaff gateway in Arizona, which is the gateway that was assigned to you during installation. Our engineers are working hard to recover this and have made progress so far as some customers are able to access their service again. We do not have an estimated time frame for how long this will take to be completely resolved. These events usually take 1-2 days to be resolved. If for some reason this happens to take longer, I will credit your account for this missed days of service. I apologize for the inconvenience.
-Damian
Hello Gage77788,
Thank you for contacting us. I am sorry to hear your service is down. There does appear to be an outage at the Flagstaff gateway in Arizona, which is the gateway that was assigned to you during installation. Our engineers are working hard to recover this and have made progress so far as some customers are able to access their service again. We do not have an estimated time frame for how long this will take to be completely resolved. These events usually take 1-2 days to be resolved. If for some reason this happens to take longer, I will credit your account for this missed days of service. I apologize for the inconvenience.
-Damian
Well thank you for informing me. My internet is back on i woke up to it on. Thank you.
