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Frustrated_1's avatar
Frustrated_1
New Poster
11 months ago

No Return Call

I got a phone call on Thursday, 1/11/2024 from Christopher Guerrero with hughesnet. He was the nicest employee I have spoke with to-date. However, he told me he would get me some answers and call me ...
Performance
Remy's avatar
Remy
Moderator
11 months ago

Frustrated_1,

 

Thanks for reaching out! We are unable to connect customers with specific agents, as they do not have specific phone numbers to call. I will have your previous case escalated, which will get you a call back from our escalation team!

 

Thanks,

Remy

  • Frustrated_1's avatar
    Frustrated_1
    New Poster
    11 months ago

    Thanks Remy! I still haven't gotten a call back from him or a member of his team which is frustrating because I was told some info that I would love to move forward with regarding my account but can't do that without hearing what he has found out. 

  • Frustrated_1's avatar
    Frustrated_1
    New Poster
    11 months ago

    How can I get a call back from the hughesnet rep that said he would call me back? He still hasn’t called 2 weeks later. His name is Christopher Guerrero. 

    • Remy's avatar
      Remy
      Moderator
      11 months ago

      Frustrated_1,

       

      Thanks for following up! We are unable to connect customers with specific tier 1 agents, unfortunately. I have pinged the escalation case, so they should hopefully be reaching out soon! Please let us know how the call goes, and we appreciate your patience!

       

      Thanks,

      Remy

      • Frustrated_1's avatar
        Frustrated_1
        New Poster
        11 months ago

        This is a rep that initially called me from the United States EST time zone and in regards to a survey I had filled out and to follow-up, so not sure he was a tier 1 agent. Did he happen to put any notes on my account from that phone call on 1/11/2024?