Forum Discussion

Frustrated_1

New Poster

2 years ago

No Return Call

Performance

Remy

Moderator

2 years ago

Frustrated_1,

Thanks for reaching out! We are unable to connect customers with specific agents, as they do not have specific phone numbers to call. I will have your previous case escalated, which will get you a call back from our escalation team!

Thanks,

Remy

Frustrated_1

New Poster

2 years ago

Thanks Remy! I still haven't gotten a call back from him or a member of his team which is frustrating because I was told some info that I would love to move forward with regarding my account but can't do that without hearing what he has found out.

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Call","id":"message:141416","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:147545"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:141416"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:141416"},"body@stripHtml({\"truncateLength\":200})":" I got a phone call on Thursday, 1/11/2024 from Christopher Guerrero with hughesnet. He was the nicest employee I have spoke with to-date. However, he told me he would get me some answers and call me ...","body@stringLength":"479","rawBody":"

I got a phone call on Thursday, 1/11/2024 from Christopher Guerrero with hughesnet. He was the nicest employee I have spoke with to-date. However, he told me he would get me some answers and call me back the next day, Friday, 1/12 at 12:10 pm, while I was on my lunch break since they were closed by the time I got off work. However, I never got a call from him. Is there a way for me to get his number or request a phone call from him. Any help would be much appreciated.

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Frustrated_1,

Thanks,

Remy

","body@stringLength":"315","rawBody":"

Frustrated_1,

Thanks,

Remy

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