Forum Discussion

Frustrated_1's avatar
Frustrated_1
New Poster
2 years ago

No Return Call

I got a phone call on Thursday, 1/11/2024 from Christopher Guerrero with hughesnet. He was the nicest employee I have spoke with to-date. However, he told me he would get me some answers and call me ...
Performance
Remy's avatar
Remy
Moderator
2 years ago

Frustrated_1,

 

Thanks for reaching out! We are unable to connect customers with specific agents, as they do not have specific phone numbers to call. I will have your previous case escalated, which will get you a call back from our escalation team!

 

Thanks,

Remy

Frustrated_1's avatar
Frustrated_1
New Poster
2 years ago

Thanks Remy! I still haven't gotten a call back from him or a member of his team which is frustrating because I was told some info that I would love to move forward with regarding my account but can't do that without hearing what he has found out.