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Frustrated_1's avatar
Frustrated_1
New Poster
2 years ago

No Return Call

I got a phone call on Thursday, 1/11/2024 from Christopher Guerrero with hughesnet. He was the nicest employee I have spoke with to-date. However, he told me he would get me some answers and call me ...
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Remy's avatar
Remy
Moderator
2 years ago
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Frustrated_1,

 

Thanks for reaching out! We are unable to connect customers with specific agents, as they do not have specific phone numbers to call. I will have your previous case escalated, which will get you a call back from our escalation team!

 

Thanks,

Remy

Frustrated_1's avatar
Frustrated_1
New Poster
2 years ago
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How can I get a call back from the hughesnet rep that said he would call me back? He still hasn’t called 2 weeks later. His name is Christopher Guerrero. 

  • Remy's avatar
    Remy
    Moderator
    2 years ago
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    Frustrated_1,

     

    Thanks for following up! We are unable to connect customers with specific tier 1 agents, unfortunately. I have pinged the escalation case, so they should hopefully be reaching out soon! Please let us know how the call goes, and we appreciate your patience!

     

    Thanks,

    Remy

    • Frustrated_1's avatar
      Frustrated_1
      New Poster
      2 years ago
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      This is a rep that initially called me from the United States EST time zone and in regards to a survey I had filled out and to follow-up, so not sure he was a tier 1 agent. Did he happen to put any notes on my account from that phone call on 1/11/2024? 

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He was the nicest employee I have spoke with to-date. However, he told me he would get me some answers and call me ...","body@stringLength":"479","rawBody":"

I got a phone call on Thursday, 1/11/2024 from Christopher Guerrero with hughesnet. He was the nicest employee I have spoke with to-date. However, he told me he would get me some answers and call me back the next day, Friday, 1/12 at 12:10 pm, while I was on my lunch break since they were closed by the time I got off work. However, I never got a call from him. Is there a way for me to get his number or request a phone call from him. Any help would be much appreciated.

","kudosSumWeight":0,"postTime":"2024-01-17T11:30:33.497-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:141416_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1838},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I got a phone call on Thursday, 1/11/2024 from Christopher Guerrero with hughesnet. He was the nicest employee I have spoke with to-date. However, he told me he would get me some answers and call me back the next day, Friday, 1/12 at 12:10 pm, while I was on my lunch break since they were closed by the time I got off work. However, I never got a call from him. Is there a way for me to get his number or request a phone call from him. Any help would be much appreciated.

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How can I get a call back from the hughesnet rep that said he would call me back? He still hasn’t called 2 weeks later. His name is Christopher Guerrero. 

","body@stringLength":"184","rawBody":"

How can I get a call back from the hughesnet rep that said he would call me back? He still hasn’t called 2 weeks later. His name is Christopher Guerrero. 

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Frustrated_1,

\n

 

\n

Thanks for reaching out! We are unable to connect customers with specific agents, as they do not have specific phone numbers to call. I will have your previous case escalated, which will get you a call back from our escalation team!

\n

 

\n

Thanks,

\n

Remy

","body@stringLength":"315","rawBody":"

Frustrated_1,

\n

 

\n

Thanks for reaching out! We are unable to connect customers with specific agents, as they do not have specific phone numbers to call. I will have your previous case escalated, which will get you a call back from our escalation team!

\n

 

\n

Thanks,

\n

Remy

","author":{"__ref":"User:user:102584"},"isEscalated":null,"postTime":"2024-01-17T11:52:39.257-05:00","parent":{"__ref":"ForumTopicMessage:message:141416"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":4},"Revision:revision:141491_1":{"__typename":"Revision","id":"revision:141491_1","lastEditTime":"2024-01-26T14:46:25.282-05:00"},"QueryVariables:ReplyList:message:141491:1":{"__typename":"QueryVariables","id":"ReplyList:message:141491:1","value":{"id":"message:141491","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1739990371781":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1739990371781","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1739990371781":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1739990371781","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1739990371781":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1739990371781","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1739990371781":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1739990371781","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1739990371781":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1739990371781","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"ModerationData:moderation_data:141493":{"__typename":"ModerationData","id":"moderation_data:141493","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:141493":{"__typename":"ForumReplyMessage","uid":141493,"id":"message:141493","revisionNum":1,"author":{"__ref":"User:user:102584"},"readOnly":true,"repliesCount":1,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:141491"},"conversation":{"__ref":"Conversation:conversation:141416"},"subject":"Re: No Return Call","moderationData":{"__ref":"ModerationData:moderation_data:141493"},"body":"

Frustrated_1,

\n

 

\n

Thanks for following up! We are unable to connect customers with specific tier 1 agents, unfortunately. I have pinged the escalation case, so they should hopefully be reaching out soon! Please let us know how the call goes, and we appreciate your patience!

\n

 

\n

Thanks,

\n

Remy

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This is a rep that initially called me from the United States EST time zone and in regards to a survey I had filled out and to follow-up, so not sure he was a tier 1 agent. Did he happen to put any notes on my account from that phone call on 1/11/2024? 

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