Forum Discussion

JoeMan's avatar
JoeMan
New Poster
7 years ago
Solved

Not happy at all.

I've had it a month, not at all what the saleman told me it would be. This is not right, was not told there would be data limits like this, was also told the plan he set me up would be plenty of data...
Data Management
  • Liz's avatar
    Liz
    7 years ago

    Hi JoeMan,

     

    Good news! We got a very quick turnaround on the sales call review request for you. While there was no discussion around a "free month" on the sales call, the sales rep did not properly set expectations regarding the monthly data allowance, and for that I do apologize. That sales rep will be coached to meet our normal standards. Thanks so much for bringing this to our attention so we can improve our service to others!

     

    Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

JoeMan's avatar
JoeMan
New Poster
7 years ago

no "free month" Well then the salesman lied then. Just proved my point.

maratsade's avatar
maratsade
Distinguished Professor IV
7 years ago
JoeMan wrote:

no "free month" Well then the salesman lied then. Just proved my point.

 

 

He did not "prove your point."  The salesman may have lied, OR you may have misunderstood. If your sales call is still available, then the reps here can pull it to listen to it and see who said what.  That'd be evidence. 

 

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