Only 2 lights on - power and lan - does not reset all cables tight

Hi tsao,

I'm glad you found the community, thank you for reaching out, we can certainly take care of this for you. I'm sending you our latest modem model, the HT2000w. You won't need to return your HT1100, just be sure to dispose it according to your local electronics waste regulations. Here's a guide to setting up your new modem when it arrives in a few days: http://support.hughesnet.com/faq/internet/where-can-i-find-replacement-guide-ht2000w-satellite-modem

If you have any other concerns, feel free to contact us again!