Forum Discussion

eco's avatar
eco
Senior
2 months ago

Outages Weekly

  We have been having outages of service 1-2 times a week for the past 4 weeks, in the afternoon,between  3 and 5 Pm PST . They usually are for about 10 minutes or less.  We also have outages abou...
Performance
Remy's avatar
Remy
Moderator
2 months ago

eco,

 

Thanks for reaching out! We're sorry to hear you've been experiencing some outages. We'd love to look into this for you. When these issues occur, are you losing connection to the WiFi entirely? Have you attempted to retrieve a state code at the System Control Center when it's ongoing?

 

Thanks,

Remy

eco's avatar
eco
Senior
2 months ago

Thanks Remy, the next time, I'll take a screenshot of the state codes.

Thanks for the quick reply.