Outages Weekly

Remy; A tech came today, and checked out the whole system.

He said all was good. I asked him why the outages?

One hour before he came , we had 2 outages, one 15 mins duration, the other 5 minutes later , duration 5 mins.

I looked at the  State Codes after today's outages, no record of them . In the past when there were outages I did have a state code log. I asked him if he wished to view the log, he said no.

Why in the past was there a state log post made, today no. If there was an update I would think an update code would be logged.

He told me the outages were modem updates. I asked why Hughes doesn't perform updates in low traffic times  ( 2 Am ) to minimize outages ? He had no answer.

I also asked him if I had VOIP would the call be disconnected during these modem updates?

He said yes.

I was considering installing VOIP service, now no for this reason-unreliability of phone service.

If all this is correct, thank you for requesting a courtesy service visit. Now I know why I have outages at various times during the day and evenings.

Regards