Forum Discussion

eco's avatar
eco
Senior
2 months ago

Outages Weekly

  We have been having outages of service 1-2 times a week for the past 4 weeks, in the afternoon,between  3 and 5 Pm PST . They usually are for about 10 minutes or less.  We also have outages abou...
Performance
eco's avatar
eco
Senior
24 days ago

Another outage yesterday at 6:48 Pm PST . It lasted about 2 minutes.

Was this another "update" ?

I would appreciate a reply that would confirm these outages are normal, and are "updates".

I didn't have these before, so has the service changed?

Are others having these outages also?

Adding VOIP service for now is not happening because of  the many disruptions of service.

A reply would be appreciated , thanks. 

  • Remy's avatar
    Remy
    Moderator
    24 days ago

    eco,

     

    As far as I am aware, you should not be experiencing daily "updates" that cause outages. I haven't heard of this prior, and it is unlikely that this would be the cause. We currently have our engineering team looking into this, to see if there are any trends, and to pinpoint the issue you're experiencing accurately. We appreciate you letting us know what happened with the technician visit, and I will be passing along the notes regarding what he stated.

     

    Thanks,

    Remy