Forum Discussion
Plagued With Problems -- Just Ordered Viasat To Complement Hughesnet (Am I Nuts?)
Southernsierra, I took a look into your account to see how the tech visit went (you could say I was a bit eager to see how everything went). Looks like they got out there and moved the dish onto a pole mount for you and quite a few other things taken care of!
This makes me really happy!
Let me know how everything's running.
-Brooke
Hi southernsierra, thank you for reaching out to us. I was able to locate your account, and I see your next appointment is for the 25th. I was looking at attached photos of where your current dish is placed, and it's a bit difficult to tell, but a pole mount may not work for you to get a line of sight. However, like Nancy said, you can bring up a pole mount option to the tech and see what they say, as they will be more knowledgeable.
Let us know how the tech visit goes, hopefully it gets resolved for you :)
-Brooke
Not sure what department you are with Brooke, but this installation would not pass photo audit. There is no proper triangulation on the trimast and that's why it's continually sagging. It's also mounted in a non-approved location. You should look into who the original installing dealer was and/or contact the distributor (whom you should know who that is) so they can have HNS create a Priority Express Repair billable to the dealer to go back out and correctly install that antenna. This customer would have had no signal issues if it had been done right the first time. And (according to the ViaSat tech that DID show up) the Hughesnet antenna is not even grounded. I would like to see those original installation photos. And, especially, if this was a DDO install, then you need to get the distributor involved for corrective action so this dealer doesn't screw over our Hughesnet customers with piss poor installs like this. If it was a fulfillment install, then a different dealer needs to get out there to correct the install and the original dealer charged back. This is a joke. We just spent 4 days in Virginia and this was hot topic. This is completely unacceptable and I personally know that the distributor will be very proactive in correcting this situation and appropriately dealing with this installation dealer.
