Forum Discussion

Hnet57's avatar
Hnet57
Freshman
5 years ago

Problem with phone/voice-garbled voice output

Greetings. I am new to this voice service from HughesNet and just installed it a couple of days ago. The Incoming caller sounds clear but my voice is garbled. I called in to complain about this so the...
Voice
  • Liz's avatar
    Liz
    5 years ago

    Good morning Hnet57,

     

    I appreciate your patience while our VOIP team addressed this for you. This should be fixed by now, can you please confirm that your recent calls are clearer?

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Hi Hnet57,

 

I see it's your first post here, so welcome to the community! I was able to locate your case and see that it indeed has been escalated for investigation. Any difference from this morning? Is the outgoing audio still garbled right now?

 

If this is persisting even now, please document the time(s) and phone number(s) of the calls where the other party is hearing garbled audio. The Voice team handling your existing case will need that information if this isn't resolved yet.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

Hnet57's avatar
Hnet57
Freshman
5 years ago
Yes, no change. The problem seems to be universal to everyone we talked to in CA and OR. This has never worked, independent of time or number we call. Again, we can hear the person on the other end but they can’t understand us. The ata lights ate on (power, phone and globe)
  • Hnet57's avatar
    Hnet57
    Freshman
    5 years ago
    I have not heard from Anyone yet about my unusable phone service and it’s been 48 hours since I first called in. I’m starting to get a little worried.
    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago

      Hnet57 

       

      If the phone reps stated that they would call you, they may very well still do so, but they're being hammered right now with support requests, so it can take them longer than it normally would.  

       

      The reps on this community, like Liz, are on M-F from approximately 9AM to 6PM EST, so the earliest you'll hear back from her is Monday.

      • Hnet57's avatar
        Hnet57
        Freshman
        5 years ago
        Greetings. Someone from Hnet did TRY to call me on the new phone number. But as I had explained in the problem description, nobody can understand me on the other end. So calling me on the HughesNet phone will not be productive. It was very frustrating that the person calling did not understand this. Today is another day.