Forum Discussion

SockelL's avatar
SockelL
Freshman
2 years ago

Process of installing replacement modem

About a week ago, we decided to change our plan to the next one up, which provided 15GB of data. Tried to change my service plan online, but website would not let me so called customer support. Was t...
Remy's avatar
Remy
Moderator
2 years ago

SockeIL,

 

Thank you for reaching out, I'm sorry to hear that the modem installation process seems to have been an issue! I will go ahead and credit the account to cover the upcoming technician fee, as courtesy. We appreciate your understanding, and want to make sure your switch over to a new plan is as seamless as possible!

 

Thanks,

Remy

  • SockelL's avatar
    SockelL
    Freshman
    2 years ago

    Remy, 

    Thank you for crediting the upcoming technician fee. Think I’ve been a customer for about 15 years and don’t remember ever updating the modem at all. Appreciate you taking time to read our community posts and offer solutions. Hoping we will have internet again by tomorrow afternoon.