HI gang,
Recently recieved this from Hughesnet:
\"Dear Mark,
Thank you for being a HughesNet customer. We wanted to let you know that your HughesNet Gen5 20GB Next Plan Up promotional offer will expire on April 29, 2018. Your service plan price will increase to $89.99. No action is required, but you have options if you would like to adjust your plan:
View Your Options
You can view your account details at any time at myHughesNet.com or on the HughesNet Mobile App. If you elect to change your service plan now, you will continue to receive the Next Plan Up promotional credit until your 12 month promotional period has completed. In month 13, you will pay the standard monthly fee for your plan.
We hope you are enjoying your HughesNet service.\"
Well, that was sort of \"interesting\"; I didn't know I was on any special promotional offer - I was under the impression you pay the money you get the data. Since this promotion has expired I've noticed a lot of speed problems; it's quite obvious I'm NOT getting the data throughput I used to get (look at my previous posts - you'll see where I was constantly have to pay for additional tokens. My download throughput used to be at LEAST 1 GB per hour - it's now quite less --> I've been monitoring it due to the problems I've been having; see image below; it now takes about 1 1/2 hours to download 1 gb)
I don't know what a promotional offer would give me to enable me to dl 1 gb per hour and then snatch it away after it ended, but it's a definite throttle. I usually log on to Hughesnet at 4:30 AM and do my slots, so unlimited throughput should be available.
Has anybody else experienced this after their \"promotional offer\" has expired? Any idea what this \"promotional offer\" is / was?...
Thanks for the read,
Mark
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Shortly after I received notice that my promotional period was expiring, I expected to pay $10 more a month. No! It's $20 more a month. And, shortly after that got paid, I had trouble getting into my email. After a few days, that problem was resolved. But, a day later, a different problem with email. Every time I tried to send a message, I instantly received notice that the message was refused by the receiving ISP which considered it SPAM. And when I looked up Error Codes 500 and 544, the explanation was that the sending ISP -- HughesNet -- did not have certain criteria to protect the recipient. After that, I also noticed that anytime I attempted to Compose a new email, the address bar would change from 'Secure' to 'Not Secure'. It's been almost a week now, and I'm wondering how long it takes for HughesNet to correct the problem. I'm quite sure it must be affecting many more customers.
","body@stringLength":"965","rawBody":"Shortly after I received notice that my promotional period was expiring, I expected to pay $10 more a month. No! It's $20 more a month. And, shortly after that got paid, I had trouble getting into my email. After a few days, that problem was resolved. But, a day later, a different problem with email. Every time I tried to send a message, I instantly received notice that the message was refused by the receiving ISP which considered it SPAM. And when I looked up Error Codes 500 and 544, the explanation was that the sending ISP -- HughesNet -- did not have certain criteria to protect the recipient. After that, I also noticed that anytime I attempted to Compose a new email, the address bar would change from 'Secure' to 'Not Secure'. It's been almost a week now, and I'm wondering how long it takes for HughesNet to correct the problem. I'm quite sure it must be affecting many more customers.
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Any idea what this \"promotional offer\" is / was?...\"
I had a promotional offer, and when it ended, nothing changed except the monthly fee went up.
There is likely something else going on with your system that coincided with the expiration of your promotional offer.
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I had a promotional offer, and when it ended, nothing changed except the monthly fee went up.
There is likely something else going on with your system that coincided with the expiration of your promotional offer.
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Promotion has expired; now being throttled?","moderationData":{"__ref":"ModerationData:moderation_data:102004"},"body":"
Your issue(s) is unrelated to the OP's. If you would like help with your issue(s), please start a new topic, which you can do here...
https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"228","kudosSumWeight":0,"postTime":"2018-07-08T01:36:56.165-04:00","lastPublishTime":"2018-07-08T01:36:56.165-04:00","metrics":{"__typename":"MessageMetrics","views":7349},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:101995/message:102004","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEwMjAwOSwxMDIwMDk","node":{"__ref":"ForumReplyMessage:message:102009"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"565","rawBody":"
Your issue(s) is unrelated to the OP's. If you would like help with your issue(s), please start a new topic, which you can do here...
https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:102004_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:102009":{"__typename":"ModerationData","id":"moderation_data:102009","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:102009":{"__typename":"ForumReplyMessage","uid":102009,"id":"message:102009","revisionNum":1,"author":{"__ref":"User:user:12376"},"readOnly":true,"repliesCount":9,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:102004"},"conversation":{"__ref":"Conversation:conversation:101995"},"subject":"Re: Promotion has expired; now being throttled?","moderationData":{"__ref":"ModerationData:moderation_data:102009"},"body":"Just to amplify GabeU's point, it's more likely that one of two things happened:
1. You modem rebooted into a different GWID/outroute configuration that is more congested than what you were in. You can try doing a hard reboot by unplugging the modem from the wall, waiting a few minutes, then plugging it back in to re-associate to a better configuration.
2. There's a problem with the upstream provider's routing tables that's affecting speed to specific locations, such as Microsoft (I mention this because Level3 has been having sporadic issues going to MS for the past couple of months).
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2018-07-08T06:36:44.987-04:00","lastPublishTime":"2018-07-08T06:36:44.987-04:00","metrics":{"__typename":"MessageMetrics","views":7338},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:101995/message:102009","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDEwMjAxMSwxMDIwMTE","node":{"__ref":"ForumReplyMessage:message:102011"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"794","rawBody":"Just to amplify
1. You modem rebooted into a different GWID/outroute configuration that is more congested than what you were in. You can try doing a hard reboot by unplugging the modem from the wall, waiting a few minutes, then plugging it back in to re-associate to a better configuration.
2. There's a problem with the upstream provider's routing tables that's affecting speed to specific locations, such as Microsoft (I mention this because Level3 has been having sporadic issues going to MS for the past couple of months).
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Somewhat off topic, but also related...
Do you know when, or how often, the Activity section of the adapter's stats resets? The reason I ask is that I just turned my computer on about twenty minutes ago, after having been off for a while, and it shows the following....
Now, of course, there's no way I downloaded 7.6GB or uploaded nearly a half gig of data in twenty minutes. It just gets me wondering when it resets. When I originally replied earlier it showed 7.5... something or other for the download, so it's not resetting when I shut the computer down (no sleep or hibernation, but complete shutdown). The time is resetting, but not the data.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"repliesCount":8,"postTime":"2018-07-08T07:04:47.225-04:00","lastPublishTime":"2018-07-08T07:05:59.090-04:00","metrics":{"__typename":"MessageMetrics","views":7313},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:101995/message:102011","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"1396","rawBody":"
Somewhat off topic, but also related...
Do you know when, or how often, the Activity section of the adapter's stats resets? The reason I ask is that I just turned my computer on about twenty minutes ago, after having been off for a while, and it shows the following....
Now, of course, there's no way I downloaded 7.6GB or uploaded nearly a half gig of data in twenty minutes. It just gets me wondering when it resets. When I originally replied earlier it showed 7.5... something or other for the download, so it's not resetting when I shut the computer down (no sleep or hibernation, but complete shutdown). The time is resetting, but not the data.
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