Forum Discussion
Promotion has expired; now being throttled?
HI gang, Recently recieved this from Hughesnet: "Dear Mark, Thank you for being a HughesNet customer. We wanted to let you know that your HughesNet Gen5 20GB Next Plan Up promotional offer w...
"Has anybody else experienced this after their "promotional offer" has expired? Any idea what this "promotional offer" is / was?..."
I had a promotional offer, and when it ended, nothing changed except the monthly fee went up.
There is likely something else going on with your system that coincided with the expiration of your promotional offer.
Shortly after I received notice that my promotional period was expiring, I expected to pay $10 more a month. No! It's $20 more a month. And, shortly after that got paid, I had trouble getting into my email. After a few days, that problem was resolved. But, a day later, a different problem with email. Every time I tried to send a message, I instantly received notice that the message was refused by the receiving ISP which considered it SPAM. And when I looked up Error Codes 500 and 544, the explanation was that the sending ISP -- HughesNet -- did not have certain criteria to protect the recipient. After that, I also noticed that anytime I attempted to Compose a new email, the address bar would change from 'Secure' to 'Not Secure'. It's been almost a week now, and I'm wondering how long it takes for HughesNet to correct the problem. I'm quite sure it must be affecting many more customers.
Your issue(s) is unrelated to the OP's. If you would like help with your issue(s), please start a new topic, which you can do here...
https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport
Just to amplify GabeU's point, it's more likely that one of two things happened:
1. You modem rebooted into a different GWID/outroute configuration that is more congested than what you were in. You can try doing a hard reboot by unplugging the modem from the wall, waiting a few minutes, then plugging it back in to re-associate to a better configuration.2. There's a problem with the upstream provider's routing tables that's affecting speed to specific locations, such as Microsoft (I mention this because Level3 has been having sporadic issues going to MS for the past couple of months).
Somewhat off topic, but also related...
Do you know when, or how often, the Activity section of the adapter's stats resets? The reason I ask is that I just turned my computer on about twenty minutes ago, after having been off for a while, and it shows the following....
Now, of course, there's no way I downloaded 7.6GB or uploaded nearly a half gig of data in twenty minutes. It just gets me wondering when it resets. When I originally replied earlier it showed 7.5... something or other for the download, so it's not resetting when I shut the computer down (no sleep or hibernation, but complete shutdown). The time is resetting, but not the data.
Tbh, I was under the impression it reset when something related to the adapter changed such as the IP address, and that it kept a running total even after a power reboot. But I could be very wrong. Does seem odd that you'd have 7GB after 20'.
Can try experimenting with rebooting/changing adaptors and opening that window right afterwards to see what changes. I know Macs reset their totals on a reboot as well as when you switch from wifi to ethernet.
Edit: Keep in mind that's a number that the adaptor thinks it transferred between the machine and the modem, as well as any other loopbacks. Doesn't necessarily mean it's what went out past the modem.
