Forum Discussion
Puzzle: no internet with state code 0.0.0.
Thank you, Damian. This is really very strange. The internet came back at midnight, following the same pattern as for the last few days .
I totally understand the difficulty in figuring out what may be going on when there are no errors that can give a clue. I’m at a loss myself. The modem reports no errors, and the devices recognize there’s a network but report no internet connection. Then at midnight everything comes back.
And of course there’s a long holiday weekend to complicate things! Murphy’s Law.
I appreciate you looking into this, and I hope someone will figure out what‘s going on. Enjoy the long weekend!
To give another update, they are making some progress in the investigation but we need just a bit more info as well as your help testing something if that's ok.
1. Do you have the modem plugged into a power strip/surge protector?
2. If it is please try plugging it into a wall outlet directly for tonight and if it is already plugged directly into a wall outlet, please try plugging into a surge protector or power strip tonight instead.
Hi Damian, I was out yesterday and didn't get this. I will plug the modem into an alternate source tonight, 9/4/2025, after 9 pm.
Hi, Damian ,
Thank you for escalating again! The issue has morphed, and the way it presents itself now is that over a 24 hour period, the internet randomly drops (I see the globe icon) for a few minutes while the modem remains at 0.0.0. It remains "down" for a few minutes, then it returns and works fine. The issue happens whether I'm on Wi-Fi or connected to the modem via Ethernet cable. In a way, there's been an improvement! 😊
