Forum Discussion
Gen 5 FAP Speed not 3 Mbps
Hello, I was a Gen 4 customer for a year and then was convinced to upgrade to Gen 5 when I called to cancel my service. One of the reasons I upgraded was that the sales person told me that after I us...
No problem, I will PM you :)
Hi Ian
No, the site visit will not change my offers. Please let me know what happens
~Amanda
Amanda, Thank you.
The service provider came on time and replaced the radio (with a different model maybe?), verified line of sight and re-aligned. Then he found a slight crease in the rim of the dish and thought that could cause a fluctuating signal so he replaced the dish. Signal was improved and has been steady in the high 90's. The problems I've been experiencing are most pronounced during peak hours but I'm hopeful this evening will be better. If it was a signal issue, perhaps the FAP mode was also affected (or even exacerbated it) and will now be a more usable 1.4 Mbps.
I'm going to see how it goes this evening. This is probably an uncommon request but is there any way to temporarily remove or suspend my anytime data tomorrow before the evening until the next day so I can see if FAP mode is more usable than it was last month?
Hi ilmontgo
Unfortunately we only have the ability to add data, not pause or remove it. I am happy to keep your case open until you can give it a test run and monitor the health of the system along the way.
Just a side note, I checked your current diagnostics and see that the iPhone connected to the 2.4Ghz wireless band has a "fair" connection status, which is not optimal. If you don't have it already, I also recommend downloading the free HughesNet app and test the strength in the app throughout the house.
~Amanda
Hi Amanda,
The iphone signal was "fair" because I was outside with it all day yesterday. I did 2 speed tests with the iPhone on the porch and they were in line with the rest of the tests run from my laptop with full wifi signal during daytime hours yesterday. I just did another test on the laptop and got 70 Mbps. It seems non-peak speeds and web response are improved.
I thought the temporary FAP mode wouldn't be possible; no worries. Signal strength is still steady in the upper 90's so it seems the dish and radio replacement helped with that. However, my experince during peak hours last night were just as bad as before; as low as 2.14 Mbps - so 10% of 25 Mbps.
I'd like to talk about those offers you extended to me.
No problem, I will PM you :)
