Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
12 months ago

HughesNet Mobile not updating on iOS

Hi mods,   The HughesNet Mobile app is not updating on iOS.  It starts updating, and as soon as it gets to the end, it stops, then goes into a cycle of trying to update but failing just as it hits ...
Performance
maratsade's avatar
maratsade
Distinguished Professor IV

Hi Amanda,

Here you go:

 

IPad 14, 4th gen, iPad OS 17.1.2

Jay's avatar
Jay
Moderator
12 months ago

Hey maratsade,

I'm jumping in for Amanda here. Do you happen to recall the version of the mobile app you were on when you tried to update?

 

-Jay

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    12 months ago

    Hey Jay,

     

    I don't remember the version, but it would have been the version before the new one, as I update the apps whenever they appear on the update list. 

    • Jay's avatar
      Jay
      Moderator
      12 months ago

      Thank you for your patience on this. Just heard back from the developers who have recommended uninstalling and reinstalling the app. Have you already given that a try? 

       

      Thanks,

      Jay

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        12 months ago

        Thanks, Jay! 

         

        Yup, like I wrote in my OP: "Had to finally delete the apps and download from the app store, which installed the new version. Still, would have liked to be able to just update it, as the update was a very small file, unlike the whole app." 😁